Better Placed Ltd - A Sunday Times Top 10 Employer!
Head of Loyalty
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
This is a career defining opportunity to lead the future of one of the UK's largest customer loyalty programmes.
We're partnering with a leading consumer brand to appoint an exceptional Head of Loyalty and Operations. This is a rare opportunity to lead a nationally recognised loyalty programme that engages millions of customers, shaping the future of customer reward, retention and personalisation.
This leadership role sits at the centre of customer, commercial and digital strategy, with responsibility for evolving a market leading loyalty proposition while ensuring operational excellence across a complex ecosystem.
The Opportunity
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The successful candidate will lead the end-to-end lifecycle of a major loyalty programme's strategic vision and proposition.
- Balance long term transformation with flawless execution, ensuring the programme continues to deliver exceptional customer experiences and measurable commercial results.
Key Responsibilities
- Define and deliver the strategic roadmap for the loyalty programme, aligning customer engagement with commercial objectives.
- Own overall programme performance, ensuring operational excellence, accuracy, governance and customer trust.
- Develop innovative loyalty propositions that increase engagement, personalisation and customer lifetime value.
- Partner with Commercial, Marketing, Digital, CRM, Data and Technology teams to deliver seamless customer experiences.
- Build, develop and inspire a high-performing team, creating a culture of accountability, collaboration and continuous improvement.
- Use customer insight, analytics and experimentation to optimise programme performance and return on investment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The Person
We're looking for an experienced commercial leader with a proven track record of delivering successful loyalty strategies within large-scale consumer-facing organisations.
For much more information, please apply immediately.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills