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Head of Machine Learning & AI
Head of Machine Learning & AI
About the Moonpig Group
We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.
We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.
We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.
If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷
About the Role
We’re looking for a Head of Machine Learning & AI to define and lead how machine learning drives customer experience and commercial outcomes across Moonpig’s Cards business.
This role sits within our Product, Data & Technology (PDT) team and focuses on building and scaling applied production machine learning systems. From recommendations and ranking to search and personalisation, your work will directly shape how millions of customers experience Memory Moonpig.
You’ll lead a team of machine learning specialists, owning the performance, quality and lifecycle of models in production. Alongside this, you’ll guide how we apply modern AI technologies, including generative AI and LLMs, in practical, high-impact ways across our products.
As part of the wider PDT leadership team, you’ll influence roadmap decisions, shape investment priorities, and act as the senior voice for ML and AI across the Cards business.
Key Responsibilities
- Define the vision and direction for machine learning and AI across the Cards business, identifying opportunities to improve customer experience and commercial performance
- Lead the performance and evolution of core ML systems including recommendations, ranking, search and personalisation
- Own model quality and lifecycle management, including evaluation, monitoring, retraining and long-term maintainability
- Drive the development of AI-powered product features, including LLM-based and generative AI experiences
- Partner with Product Management to shape the ML roadmap and prioritise high-impact initiatives
- Set technical direction across modelling approaches, feature design and evaluation frameworks
- Work closely with Engineering and MLOps teams to ensure ML systems are production-ready, scalable and well-supported
- Act as the central ML authority within PDT, aligning teams around best practices and shared approaches
- Lead, coach and grow a team of machine learning specialists, including managers and senior individual contributors
- Influence senior stakeholders, guiding decisions and representing ML and AI in leadership forums
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About You
We are looking for:
- Proven experience leading machine learning or applied science teams with accountability for business impact, ideally in B2C e-commerce environments
- Strong expertise in building and evaluating production ML systems such as recommendations, ranking, search or personalisation
- Commercial mindset with experience owning ML systems that drive measurable outcomes like conversion, engagement or revenue
- Ability to set technical direction and guide decisions across a broad and complex ML landscape
- Experience with, or strong interest in, modern AI approaches such as LLMs and generative AI
- Strong communication skills, with the ability to translate technical concepts into business value
- Experience working cross-functionally with Product, Engineering and platform teams (e.g., MLOps)
- Track record of influencing senior stakeholders and driving alignment across teams
What’s in it for you?
We believe in empowering our team to do their best work, so you’ll enjoy:
✅ Competitive compensation & bonuses: Generous pension plans and staff discounts. ✅ Wellbeing first: Private healthcare (UK), mental health support and dog-friendly offices (London & Netherlands). ✅ Flexible working & time off: Generous holidays, hybrid working (1-3 days in office depending on role/team) and up to 20 days of international working time. ✅ Career growth: Learning allowances, coaching and development programs.
Want to know more? Explore our full benefits package [here] and check out our podcast, tech blog, and product blog to hear more about how we work and what we’re building!
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Our Ways of Working
We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, regular in-person office time is an important and expected part of working at the Moonpig Group. We believe face-to-face collaboration, alignment and effective decision-making are key to success.
Candidates will have regular onsite working as part of their role, which will be discussed during recruitment.
Moonpig Group’s Commitment to Equality, Diversity, and Inclusivity
At the Moonpig Group, we’re committed to creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique – whether it’s our backgrounds, how we work best, or what matters to us most.
We’re here to support our people in ways that work for them, whether that’s:
- Working parents requiring flexible hours
- Neurodiverse colleagues with specific working styles
When you feel valued and included, you can thrive – and so can we.
We’ve established employee-led groups, including:
- LGBTQ+
- Gender Balance
- Neurodiversity
- EMBRACE (Educating Myself Better, Racial Awareness and Cultural Enrichment)
- Our Group-wide EDI Committee
These groups help ensure every voice is heard, and every idea has a place.
Diversity fuels creativity, innovation, and connection. We’re proud to keep pushing for progress in our quest to create a culture where everyone feels safe, supported and free to be themselves.
If you have a preferred name, please use it to apply, and feel free to share your pronouns if you’re comfortable doing so. If you have any reasonable adjustment requests during the process, we encourage you to share them with the recruiter.
Listen to our podcast or explore our tech and product blogs for a deeper insight into our culture and work.
Moonpig Group may use AI tools to support parts of the hiring process (e.g., reviewing applications, analyzing resumes or assessing responses for potential inconsistencies). These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans.
For further information on how your data may be processed, please contact us.
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