Gallagher Bassett
Head of Major & Complex Loss
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Head of Major and Complex Loss - Gallagher Bassett
At Gallagher Bassett, we stand by people when it matters most. Our work isn’t just a job—it’s a purpose built on empathy, precision, and teamwork. Beyond navigating complexity, we deliver outcomes that create real change in people’s lives. Our team thrives on problem-solving, client advocacy, and ethical leadership.
We’re searching for a passionate, seasoned leader to take on the role of Head of Major and Complex Loss. In this senior management position, you’ll lead a team of experienced loss adjusters while driving excellence in claims handling and client relationships. This is a chance to combine operational leadership with a passion for impactful service delivery to high-value commercial property clients.
Why You’ll Make a Difference
Leadership & Team Development
- Lead and manager a team of top-tier Major and Complex Loss (MCL) adjusters, setting high-performance standards and offering continuous guidance.
- Inspire and develop colleagues, promoting a culture of continuous improvement in client service excellence.
- Design and refine team structures to ensure optimal workflow and individual role clarity.
- Foster a driving spirit among team members to maintain superior industry standards.
Claims Management & Ownership
- Take personal responsibility for a portfolio of high-value property loss claims, right from initial assessment to final settlement.
- Ensure every claim is resolved in line with customer service commitments, internal standards, and KPIs.
- Provide well-researched, accurate reports, claims evaluations, and detailed correspondence for all stakeholders.
Client & Stakeholder Relationships
- Build and maintain trust and long-term relationships with clients, brokers, and other key stakeholders.
- Act as senior face of the business, advocating for exceptional service, ethical conduct, and a strong market reputation.
- Identify opportunities to expand existing client partnerships, ensuring satisfaction and retention.
Strategic & Operational Oversight
- Shape team and market strategies to drive improved client outcomes and operational agility.
- Collaborate with directors to handle fluctuating work demands efficiently and flexibly.
- Deliver on financial targets while ensuring alignment with budgetary and growth objectives.
- Participate in business development initiatives, from tenders to pitch presentations.
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Technical Expertise & Knowledge Sharing
- Maintain and uphold technical excellence in claims handling processes.
- Convene technical sessions and seminars to enhance internal expertise and external outputs.
- Develop and share training resources to support team professional growth.
About You
To drive success in this role, you’ll bring:
✔ Essential Experience & Qualifications
- Veteranship in property loss adjusting, with deep commercial property claims knowledge.
- Active ACILA or FCILA professional accreditation.
- Proven leadership experience (ideally managing loss adjuster teams) with a focus on motivating, mentoring, and performance development.
- Strong background in operations, workflow design, and process improvement.
✔ Core Skills & Traits
- Outstanding interpersonal and communication skills (verbal, written, and presentation).
- Ability to strategically engage with senior clients and industry leaders.
- Problem-solving orientation under pressure—balancing speed with precision.
- Adaptability in dynamic environments and ability to meet fluctuating work demands.
- Adeptness to negotiations and stakeholder management.
- Flexibility—regular travel is expected, along with occasional healthcare/travel insurance work.
- Valid driving licence and eligibility to work in the UK.
Launchpad for Growth & Recognition
In addition to a competitive salary, we offer plenty of support and perks to ensure you thrive:
Core Benefits (benefit levels may scale with role)
- Minimum 25+ days holiday, including bank holidays—enhanced opportunities to ‘buy’ additional leave.
- Company’s sponsored defined-contribution pension scheme (contributions matched by Gallagher).
- Life insurance covering 4x (capped at 10x) basic salary—up to you to top up.
- Income protection up to 50% of salary (expandable with supplements).
- Private medical insurance or wellness cash plan.
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Extra Perks for Wellbeing & Balance
- Three paid volunteering days annually to support causes you care about.
- Employee stock and share plans—access company shares at discounts and rewards.
- HMRC-approved share incentive plans (tax-efficient).
- Critical illness cover—an extra layer of support.
- Momentous season ticket loans (football, offer, London season passes, etc.).
- Discounted voucher redeeming portal—savings on groceries, travel, and everyday essentials.
- On-site gym membership access (discounts across 3,000 national gyms) + family care support.
- Tech, equipment, and wellness stipends (e.g., fitness, learning, cost-of-living support).
Our Stronger Culture & Commitment
Gallagher’s core values and workplace principles aren’t just words—they’re a foundation for how we operate.
Inclusion & Diversity
- 95+ years of leadership built on equity, sustainability, and community support.
- Diversity and inclusion (D&I) rooted in ethics and innovation, empowering our team and our clients.
- Accredited as Disability Confident Committed; we ensure our recruitment and support initiatives are accessible and accommodating.
UK Living Wage & Ethics
- Living Wage employer through Arthur J. Gallagher Services (UK) Limited, championing wage equity.
- A cassroom for diverse backgrounds, free from discrimination based on race, religion, sex, age, nationality, disability or caring obligations.
Flexible Care & Extra Help
Worried about applying as you have a disability? You have our full support: We’ll adapt requirements if needed. To arrange reasonable adjustments (e.g., interview formats, documentation support), please contact tagmergersisupport@ajg.com or request a call-back through Gallagher’s portal. We’re here to make the process work for you.
"Our environment is built on integrity—ethical actions, open dialogue, and uplifting colleagues. Here, your job isn’t just a role. You contribute to a legacy."
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