REACH Energy
Head of Major Incident Management
United Kingdom
Posted about 19 hours ago
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Head of Major Incident Management
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Qualifications
- 12+ years of experience in IT Operations, Service Operations, or Major Incident Management, with leadership experience in large enterprise or mission-critical environments.
- Strong expertise in:
- Major Incident Command & War-Room Management
- Severity Models & SLA Governance
- Executive & Business Stakeholder Communication
- Root Cause Analysis (RCA) & Corrective Action Management
- ITIL/ITSM processes including Incident, Problem, and Change Management
- Experience managing multi-tier support teams (L1/L2/L3), infrastructure, cloud, application, cybersecurity, and vendor teams.
- Strong knowledge of ServiceNow or similar ITSM platforms.
- Experience in government, regulated industries, banking, telecom, or large enterprise environments is highly preferred.
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Skills
Major Incident Management
IT Operations
Service Operations
Major Incident Command
War-Room Management
Severity Models
SLA Governance
Stakeholder Communication
Root Cause Analysis
Corrective Action Management
ITIL
ITSM
Incident Management
Problem Management
Change Management
ServiceNow
Location