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Contract Type: Permanent
Location: Hybrid, with a minimum of 20% in the Oxford office per month
About Us
We’re Nominet – a world-leading domain name registry operating at the heart of the UK internet. While we're best known for running .UK domains, our DNS expertise also underpins critical internet infrastructure that government services, including the NHS, rely on. As a public benefit company, our work has a positive impact on society. We’ve donated millions to projects that use technology to improve people’s lives and have committed to delivering £60m worth of support over the next three years.
The Role
As Head of External Media, you will lead the development and execution of our external media strategy across earned, paid, and shared channels. You’ll play a vital role in shaping our public presence, building trust with key audiences, and growing our reputation. You will also oversee media relationships, external campaign storytelling, and reputation management, ensuring our brand message reaches the right people in the right way, with authenticity and impact.
What You'll Be Doing
- Develop and deliver a compelling external narrative that communicates Nominet’s mission, impact, and role as guardian of the .UK registry.
- Build strong media relationships, respond to press queries, and support spokespeople with clear, consistent messaging.
- Lead Nominet’s social media strategy, increasing reach, engagement, and influence.
- Manage proactive and reactive communications for reputational issues, policy debates, crises, and stakeholder matters.
- Work across the business to identify media-worthy stories and amplify Nominet’s public benefit contribution.
- Support member communications in partnership with the Head of Membership.
- Line manage the Communications Lead.
- Measure media, social, and campaign performance, including reach, sentiment, influence, and ROI.
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Key Results
- Build and protect the Nominet brand reputation
- Increase in positive media coverage
- Increase in stories around Nominet’s role as guardian of the national domain name registry
- Enhanced recognition for Nominet’s public benefit contribution
- Effectively managed plans to ensure enhanced communication with key stakeholders
About You
- Proven experience in media relations & communications
- Strong existing relationships with national and global media, particularly in technology
- Previous line management and leadership role
- Proven ability to translate complex technology and impact stories into compelling media narratives
- Experience leading integrated media campaigns
- Strong grasp of media monitoring and analytics tools
- Able to act quickly and promptly to initial briefs in order to quickly and decisively determine appropriate course of action and delivery of effective communication and channel strategy
- Excellent written, verbal, and interpersonal communication skills.
- Creative thinker and writer, able to quickly develop concepts into solid deliverables
What To Expect Next
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- 1st stage: Introduction call with a member of the TA team (30 mins)
- 2nd stage: Hiring Manager Interview (60 mins via Teams)
- 3rd stage: On-site interview, including role related task (60 mins)
What We Offer
- Hybrid & Flexible Working
- Early Finish Friday – Working week of 34 hours with full-time pay. (Finish at midday on Friday)
- 30 days of annual leave plus bank holidays, with the ability to purchase an additional 5 days.
- Private Medical Insurance + Employee Assistance Programme
- Medicash
- Pension Scheme (Matched to 7%)
- Annual Bonus Scheme
- Family Leave (Enhanced)
- Electric vehicle scheme with on-site charging points
- Rewards platform with access to discounts at hundreds of shops, restaurants etc.
Diversity Statement
We're passionate about creating a workplace where every individual is valued, respected, and empowered. Somewhere we can benefit from all forms of diversity and discover the true value in our differences. If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Security Statement
Nominet is committed to the safeguarding and welfare of the internet and expects all employees and volunteers to share this commitment by participating in the relevant security and screening processes. All roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles, due to the nature of their work, will require additional security clearance.
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