Guardian Jobs
Head of Membership, WEBRECRUIT
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Head of Membership
12 Month Fixed-Term Contract
Home-based (UK)
The Organisation
Our client helps vision-impaired ex-service people from every generation rebuild their lives after their sight has been affected.
They’re one transformational team that believes every vision-impaired ex-service person should be able to lead the life they choose.
They are now looking for a Head of Membership to join them on a full-time, 12 month fixed-term contract basis, working 35 hours per week.
The Benefits
- Salary of £74,000 per annum
- Generous annual leave with the option to buy additional days
- Pension scheme with generous employer contributions
- Access to legal services and mental health support
- Employee Assistance Programme
- Home-working allowance
- Professional and personal development
- Life assurance
- Enhanced pay
This is a rewarding opportunity for a senior membership, customer experience or community engagement leader with strategic-level expertise to join our client’s mission-driven organisation.
By joining our client, you'll become part of an organisation that changes the lives of vision-impaired ex-service people across the length and breadth of the country. This is a transformational role where every improvement you make will enable more users to be supported, to live independently and to lead the lives they choose.
What’s more, you will be empowered to lead with confidence and play a key role in helping shape our client’s future, whilst continuing to grow as a leader, make a meaningful difference and maintain your career track.
So, if you're looking for a rewarding senior leadership role where your work will have a lasting impact, read on and apply today.
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The Role
As Head of Membership, you will lead the development and transformation of our client’s membership function, ensuring an outstanding experience for members is delivered in line with strategic objectives.
You will develop and deliver the organisation’s membership strategy and operating model, leading initiatives that strengthen member engagement, retention and growth. Championing a member-centric approach, you will ensure services, communications and engagement programmes continue to evolve to meet member needs and organisational priorities.
Working collaboratively across the organisation, you will oversee membership performance, digital development and operational excellence, using insight, technology and continuous improvement to enhance member journeys and deliver measurable impact.
Additionally, you will:
- Develop and monitor membership KPIs, using data and insight to drive continuous improvement
- Oversee national engagement programmes, events, networks and community initiatives
- Lead the optimisation of CRM systems, member platforms and digital engagement tools
- Ensure effective governance, safeguarding, compliance and risk management across the membership function
- Manage budgets, resources and multidisciplinary teams to deliver strategic priorities
- Represent membership interests internally and externally, building strong relationships with key stakeholders
About You
To be considered as a Head of Membership, you will need:
- Senior leadership experience within a membership, customer experience, community engagement, service operations or similar environment
- Experience developing and implementing organisational strategies, operating models or service frameworks
- Proven experience leading organisational change, transformation or continuous improvement initiatives
- Experience using data, insight and performance measures to inform decision-making and drive improvement
- Experience managing budgets, resources and priorities within a complex organisation
- Experience leading geographically dispersed and multidisciplinary teams
- Knowledge of CRM systems and data-driven engagement approaches
- Knowledge of governance, safeguarding, risk management and regulatory compliance
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The closing date for this role is 21st August 2026.
Other organisations may call this role Director of Membership, Head of Member Experience, Head of Customer Experience, Head of Community Engagement, Head of Service Delivery, Head of Membership Services, Membership Director, or Head of Engagement.
Our client is committed to ensuring everyone can thrive in their role. They can support eligible candidates and employees in applying for Access to Work, a government‑funded scheme that provides practical and financial support for workplace adjustments.
Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to lead our client’s membership function as Head of Membership, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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