Sykes Holiday Cottages
Head of Onboarding
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Head of Onboarding | Chester
We're hiring for a senior leadership role to lead an exciting transformation in customer experience at Sykes Holiday Cottages.
About the Role
Want to build something that genuinely transforms customer experience and drives business growth?
As Head of Onboarding, you’ll redesign the entire onboarding journey for new holiday homeowners—originating one of the most critical transformation opportunities within Sykes Holiday Cottages.
This is not just about managing a team—it’s about enhancing efficiency, optimising our conversion funnel, reducing time to value, and creating a best-in-class onboarding experience.
You’ll collaborate closely with Marketing, Product, Technology, and Commercial teams, using data and insights to:
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- Remove friction in the customer journey
- Improve operational performance
- Achieve ambitious growth goals
Responsibilities
- Lead a talented team through operational and cultural change
- Oversee the redesign of end-to-end onboarding processes
- Leverage data-driven insights to optimise efficiency
- Work across cross-functional teams to enhance customer experience
- Align strategies with broader business objectives
Requirements
- Senior leadership experience in onboarding, operations, or customer lifecycle management
- A proven track record of improving conversion rates and operational performance
- Strong commercial acumen and analytical problem-solving skills
- Experience leading high-performing teams through transformation
- A passion for delivering exceptional customer experiences
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Benefits
- Shape a critical function in a growing business with real influence and visibility
- Work in Chester (with flexible UK travel options)
- Impactful leadership opportunity to drive meaningful change
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Ready for your next leadership challenge? Apply now!
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