FNZ
Head of Operational Resilience & Continuity
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Head of Operational Resilience & Continuity
Function: 1st Line Risk Team
The objective of the First Line Risk team is to execute effective risk and compliance management using the tools set out in the Risk Management Framework. This enables the business to identify, assess, control, and monitor compliance risk, ensuring it remains within the risk appetite of the business, clients, and regulators.
Role Description
This role is designed to significantly influence key areas, including:
- Operations
- Information technology
- Procurement
- Human resources
- Risk management
The Head of Operational Resilience & Continuity will:
- Ensure key framework components are delivered.
- Work closely with cross-functional teams to establish operational resilience arrangements.
- Ensure compliance with regulatory obligations.
Key Accountabilities
- Embed operational resilience and continuity across the organisation.
- Oversee the implementation of operational resilience and continuity frameworks as FNZ develops and expands its standards.
- Manage the day-to-day operations of the operational resilience team, including:
- Strategic planning and execution for Important Business Services.
- Service and resource mapping (people, facilities, technology, third parties).
- Control performance assessment.
- Lessons-learned analysis from vulnerabilities, incidents, or issues to enhance the resilience framework.
Key Responsibilities
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Business Process & Risk Mapping
- Lead end-to-end business process mapping for FNZ’s key services and their underlying resources.
- Define and manage impact tolerances through engagements with stakeholders.
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Testing & Scenario Planning
- Develop and oversee scenario testing and ongoing testing plans to ensure readiness.
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Policy & Compliance
- Develop and maintain operational policies, ensuring regulatory compliance for operational resilience.
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Risk Identification & Threat Assessment
- Identify risks to business continuity via self-assessments and threat evaluations.
- Assess impacts on stakeholders, clients, and the FNZ ecosystem.
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Cross-Functional Collaboration
- Work with the Operational Risk team on business continuity risk management.
- Align Operational Resilience initiatives with existing risk programs.
- Ensure effective governance oversight of the Operational Resilience program.
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Crisis & Risk Management
- Support Crisis Management and Business Continuity programs.
- Provide meaningful challenge to business teams on continuity tasks.
- Drive training, awareness, and major event preparedness.
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Reporting & Governance
- Provide inputs and reports to FNZ governance, risk committees, Board, executive leadership, and regulators.
Functional Area Responsibilities
- Validate resilience risks and controls against operational and resilience frameworks.
- Regular self-assessments, risk, and control evaluations.
- Scenario analysis to test resilience effectiveness.
- Ensure suitability and readiness of Business Continuity arrangements.
- Identify and monitor critical risks, threats, and controls.
Experience & Qualifications
Professional Requirements
AWARDING CRITICAL EXPERIENCE REQUIRES: ✅ Strategic, commercial, and technological awareness with risk management experience. ✅ Ability to deliver meaningful management insights (Risk Metrics, KPIs). ✅ Strong stakeholder engagement—motivate diverse business-wide stakeholders. ✅ Flexibility to adapt to internal and external changes. ✅ Risk-centric mindset – passionate about value-added problem-solving. ✅ Passionate about FinTech and risk frameworks; ideally financial services background.
Educational Background
- Bachelor’s degree required (Finance, Business, Technology, or Organisational Resilience preferred).
- Master’s degree advantageous.
Technical Proficiencies
- Relevant experience in regulatory compliance (e.g., BCBS 239, Basel III, FCA/BoE Operational Resilience Guidance).
- Demonstrated ability to lead under pressure, prioritise competing risks, and influence strategic decisions.
- Experience in business continuity planning and operational resilience framework development.
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Soft Skills
✔ Leadership under pressure – drive outcomes during uncertainty. ✔ Influence & stakeholder management – success across Board, executive, and external regulatory interfaces. ✔ Problem-solving – translate technical controls into non-technical language.
About FNZ Culture
We define excellence through innovation and teamwork.
- Focused on impact—aligning individual and business success.
- Inclusive culture—valuing diverse thinking to drive financial opportunity for all.
Our Values The FNZ Way
✦ Customer obsessed for long-term growth – deliver lasting value. ✦ Think big and make an impact – creative and forward-thinking approaches. ✦ Act now and own accountability – proactive and committed execution. ✦ Challenge, commit, and win together – collaboration and collective success.
🔗 Explore FNZ culture: www.fnz.com/culture
What’s In It For You?
Professional Growth
- Work with globally recognised experts; flexible, agile workflows, and fast-paced industry leadership.
- Rapid career progression—success driven by individual impact rather than tenure.
Global Opportunities
- Multinational teams with offices in UK, EU, US, Canada, South Africa, APAC.
- Agile work environments—adapting to business needs while supporting personal flexibility.
Competitive Rewards
- Competitive remuneration, performance-based incentives, and growth rewards tied to business impact.
Commitment to Equality, Diversity & Inclusion
FNZ fosters a diverse and inclusive working environment—all backgrounds, skills, and perspectives are valued.
- Open recruitment – no discrimination based on gender, race, faith, age, disability, marital status, or veteran status.
- Accessibility support available—please inform us of any requirements during the application process.
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