New Street Consulting Group (NSCG)
Head of Operations
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Head of Operations
London | Up to £110,000 + Package
A UK regulated retail bank is seeking an experienced Head of Operations to lead a broad operational function during a period of growth, operational improvement and transformation.
Reporting directly to the COO, this is a high-profile leadership role with responsibility for operational delivery, payments, mortgages operations, controls, operational resilience and supplier management. The successful individual will also play a key role in driving process improvement, efficiency initiatives and the wider operational change agenda.
This opportunity is particularly well suited to someone who enjoys operating in a smaller organisation where they can have genuine influence, visibility and ownership.
Key Responsibilities
- Lead and develop a multi-disciplinary banking operations team.
- Oversee day-to-day operational delivery across payments, customer servicing and back-office functions.
- Ensure robust operational controls, governance and risk management frameworks are maintained.
- Own operational resilience, business continuity and third-party supplier oversight.
- Manage key outsourced relationships and service providers.
- Drive process improvement, efficiency and operational transformation initiatives.
- Partner with senior stakeholders across Risk, Compliance, Finance and Technology.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Experience Required
- Significant experience within UK retail banking operations.
- Strong exposure to mortgages and payments operations.
- Detailed knowledge of Bacs, CHAPS and Faster Payments.
- Experience leading operational control, governance and resilience frameworks.
- Proven track record of managing and developing operational teams.
- Experience delivering operational change, transformation or process improvement programmes.
- Experience within a small bank, challenger bank or building society environment is highly desirable.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Candidate Profile
- Hands-on operational leader who is comfortable being close to the detail.
- Strong people manager with a track record of building high-performing teams.
- Able to balance operational delivery, regulatory expectations and strategic change.
- Credible communicator with the ability to influence senior stakeholders.
Package
- Up to £110,000 base salary
- Competitive benefits package
- London-based role
To apply, please send your CV to joflynn@nscg.com along with your availability for a confidential discussion.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location