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Vision
To be the UK’s leading digital infrastructure partner, enabling a fully connected future.
Mission
Deliver reliable, high-quality site access, infrastructure and services that support our customers’ evolving connectivity needs.
The Role
We're looking for an exceptional Head of Operations to lead the operational delivery of Cornerstone's bespoke network programmes. This is a high-impact leadership role responsible for shaping and executing operational strategy, driving delivery excellence, and ensuring outstanding outcomes for our shareholders and customers.
Reporting into senior leadership, you'll oversee complex, multi-million-pound operational portfolios, leading high-performing teams and trusted delivery partners to achieve ambitious business objectives. You'll combine strategic vision with operational rigour, creating the capability, culture and performance required to support the UK's ever-evolving digital infrastructure landscape.
Why This Role Matters
Connectivity powers everything. As Head of Operations, you'll play a pivotal role in enabling the infrastructure that keeps the UK connected.
You'll be responsible for translating strategic priorities into operational success, driving transformation, improving customer outcomes and ensuring Cornerstone continues to deliver at scale. Your leadership will directly influence performance, innovation, operational excellence and long-term business growth.
This is an opportunity to leave a lasting impact on one of the UK's most significant digital infrastructure businesses.
What You'll Do ✨
- Define and execute Cornerstone's operational strategy, aligning delivery with business and shareholder objectives.
- Lead large-scale operational and network delivery programmes, balancing performance, risk, resources and commercial outcomes.
- Own the successful delivery of multi-million-pound portfolios, ensuring robust financial management and operational governance.
- Act as a senior leader and trusted partner to shareholders, customers and executive stakeholders.
- Drive operational excellence through continuous improvement, process optimisation and data-led decision making.
- Lead and inspire matrix, multifunctional and remote teams, building a culture of accountability, collaboration and high performance.
- Champion transformation initiatives that enhance customer experience, operational efficiency and organisational effectiveness.
- Establish clear performance frameworks, reporting and governance to provide visibility of delivery health, opportunities and risks.
- Foster a strong culture of safety, compliance, wellbeing, diversity and inclusion.
- Develop future operational capability, ensuring the business is equipped to meet evolving customer and market demands.
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What You'll Bring 🚀
- Significant senior leadership experience within telecommunications, infrastructure, technology or similarly complex operational environments.
- A proven track record of delivering strategic outcomes through large-scale operational functions.
- Extensive experience leading complex programmes and navigating fast-paced, constantly evolving business environments.
- Strong commercial acumen, with experience managing significant budgets, P&L accountability and supplier performance.
- Demonstrated success leading organisational transformation, business change and continuous improvement initiatives.
- Exceptional stakeholder management skills, with the ability to influence and engage at Executive, Board and Shareholder level.
- Experience leading matrix and cross-functional teams, developing talent and creating high-performing cultures.
- Strong understanding of governance, operational risk management and delivery assurance.
- Excellent communication skills, capable of providing clear insight, direction and confidence during complex challenges.
- A relentless focus on results, with the drive to deliver excellence for customers, shareholders and colleagues alike.
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Why Join Us?
- Reward & Recognition: Competitive salary and an excellent bonus structure.
- Time to Recharge: 30 days’ annual leave.
- Long Term Security: Competitive pension scheme and life insurance
- Flexibility: Hybrid working to help you balance work and home life.
- Health & Wellbeing: Private medical insurance including dental and optical cover.
- Lifestyle Perks: Cycle to Work scheme, Electric Car scheme, and retail discounts.
- Community & Growth: A generous refer a friend scheme.
Our commitment to Equity, Diversity, and Inclusion (EDI) is fundamental to our success. We strive to cultivate an inclusive environment where every employee feels valued, respected, and empowered. By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds.
We want to ensure everyone is able to present their best self throughout the recruitment process so if you require any adjustments, please let us know.
If this role is of interest to you and you would like to find out more, please do apply with an up to date version of your CV.
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