Sessions
Head of Operations
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Head of Operations
Head of Operations, QSR Division
Reporting to: MD of QSR
💷 Compensation: Up to £75k + Bonus + Share Options 🚆 Work Arrangement: Hybrid – London Based (Victoria Station) & Remote (1–2 days per week)
Who Are We?
A Fast-Growing UK Tech Company :
- #14 – Fastest Growing UK Tech Company (Sunday Times)
- #65 – Fastest Growing UK & Ireland Company (Sifted)
- #77 – Fastest Growing Europe Company (Sifted)
Sessions is revolutionising how consumers access their favourite restaurant brands with Instant Access Technology®, ensuring brands reach consumers globaly, wherever and whenever they are.
Our network includes:
- Over 430+ delivery kitchens
- 20+ high streets restaurants across the UK
Established in 2020, we are led by ex-Deliveroo MD Dan Warne and have grown 7x in three years—processing 5+ million orders and reaching 60% of the UK population.
We’re driven by industry leaders skilled from Deliveroo, Amazon, BrewDog and Gousto. As a company, we scale brands faster than ever—
Examples:
- Mikos Gyros went from launch to 100+ sites in under 2 months.
- SoBe Burger is now live in over 200 locations and has opened 15 high-street stores.
🌍 Our Mindset:
- We thrive in speed – swift, adaptable, always learning.
- We belief in ambition – meaningful growth begins locally.
- High-performance, high-energy—joy matters.
- Data drives change. Translate insights into actionable strategies.
- Our team initiate solutions – anticipate challenges and drive progress.
About the Role
As Head of Operations (QSR Division), you’ll architect and scale operational excellence across our fast-growing Quick Service Restaurant (QSR) brands.
With 20 franchise sites currently (planning to double within the next year), your role will include:
- Managing multiple brands, including SoBe Burger, Ivan Ramen, and Mikos and scaling them with rapid growth.
- Ensuring seamless execution and uncompromising guest satisfaction.
- Establishing financial stability while balancing agility with continuous improvement.
It’s a high-impact leadership position, needing a strategic tactician with financial acumen and people management expertise. You'll lead a lean team of one Operations Manager—envisioning scalable systems that steer peak performance (revenue, ops, CX) while navigating expansion challenges.
Success Criteria:
- Develop & execute an all-encompassing operational strategy aligning financial targets, brand compliance, and continuous improvement.
- Position Sessions as the premier and measurable best-performer in QSR innovation.
Responsibilities
Strategic Franchise Operations:
- Create and own: A robust multi-site franchise compliance and operational strategy, backed by data-driven insights (performance metrics, mystery shopper results, brand audits).
- Optimise efficiency across all franchise networks with an eye on cost savings and operational consistency.
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Financial & Franchise P&L Management:
- Set and enforce bold data-backed targets across franchise operations (including labour benchmarks, food waste/yield, service speed, guest satisfaction ratings).
- Partner with franchisees to maximise site EBITDA, aligning corporate success and brand health via royalty streams.
- Support efficient expansions in real-time, refining strategies from existing partnerships and issued challenges.
Cross-functional Alignment & Compliance:
- Steerve collaborations with Brand, Culinary, Sales, and Supply Chain teams to ensure lightning-fast rollouts.
- Simulate seamless brand compliance kicks-off by franchisees.
- Intervene proactively to shut down operational bottlenecks.
- Franchise Support
Enhancing Franchise Partner Value:
- Direct franchise business owners in operational excellence, maximising lifetime value and keeping systems revenue-positive.
- Proactively recover underperforming partners via tailored interventions.
Team Empowerment & Culture:
- Mentor lead your team (Operations Manager & Training Manager) to empower influence through coaching.
- Create a high-performing operation culture.
- Lead accountability without authority.
- Deliver courageous conversations where required.
Profitability & Supply Chain Optimization:
- Optimise margins collaboratively with Supply Chain & Finance, curbing inflation while adding value.
- Ensure franchise supplier alignment across brand standards—central procurement advantages to counter ingredient costs.
International Growth & Localisation:
- Guide global expansion operations, partnering with international franchisees for local adherence to brand standards.
Executive Reporting & Forecasting:
- Deliver quarterly reviews on franchise network health, highlighting compliance risks and corrective actions to the Managing Director and Executive Leadership.
Requirements
🔹 Leadership:
- Proven senior leadership in hospitality or operations—preferably scaling customer-facing and logistics networks.
🔹 Franchise Expertise
- Bonuses: Direct prior franchisor experience, a strong grasp of royalty models.
- Direct requirement: Influence without "bossing" by aligning stakeholders across complex independent relationships.
🔹 International Expansion
- Experience scaling brands worldwide.
🔹 Strategic Financial Accountability
- Deep commercial expertise with multi-unit networks (maximise EBITDA).
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🔹 Operational focus
- Build SOPs, branded workflows, and consistent training aligned to multiple distinct brand identities.
🔹 Data Fluency
- Ingrain performance analytics tools to diagnose network breakdowns and opportunities.
🔹 Procurement Mastery
- Critical understanding—streamline supply chains and tame food inflation.
🔹 Cross-functional Partnerships
- Work as a champion bubble between departments—enable collaboration and resolve variances.
🔹 Tech Savvy Leaders
- Authentic EQ balancing empathy with guiding rigor, balancing corporate standards with active support.
🔹 Adaptability
- Thrive in chaos. Adapt fluidly to brand shifts, supermarket dynamics, and evolving socio-economies.
🔹 Spin Doctoring Mindset
- Foresee problems, address root-causes before disruption permeates the model.
📜 Right to Work in the UK
- Prerequisite.
🗣️ English Proficiency
- Fully fluent in written and spoken English.
Benefits & Perks
💷 Financial Incentives:
- Share Options: Share options in Sessions Market Limited.
- Pay-On-Demand: Flexible pay access.
- Company Card (expense coverage)
- Financial Wellbeing Platform: Access to Mintago for financial budgeting and health planning.
🌿 Wellbeing & Work-Life Balance:
- Hybrid Working: Up to 2 days remote per week.
- Hollydays: 25 days SD + Bank Holidays + Birthday Day Off.
- Healthcare: Vitality PMI spreadsheets + Healthcare Cash Plan.
- Employee Assistance”: Professional mental health/legal support services catered for.
- Social Cohesion: Monthly activity events.
- Pet-Friendly: Furry friends always welcome in the office!
- Dress to Be Yourself: No dress codes, only vibes matter!
💻 Tech Perks & Development:
- Hardware: Stunning new Apple Macs.
- Phone: Apple iPhone plus dedicated company SIM.
- Career Growth: Entrant privilege in a high-growth startup, sharp responsiveness and progression opportunities.
- Team Bonding: Learn via scaling elite global brands in-house mentorships.
- Qualifications: Fund montages/sponsorships for relevant upskilling (Membership & certifications)
Commitment to Equality & Anonymity:
- Living Wage: Sessions upholds a fair, living wage rate.
- Equal Opportunity Employer: Zero-rank bias (excluding work experience/professional credentials itself to hiring panel).
- No Profiling: Applications reviewed blind—race, gender, orientation, neurodivergence, and disability status are not factored in.
Commit to redefining food on your watch! That's where this team works and thrives.
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