Chelsea and Westminster Hospital NHS Foundation Trust
Head of Operations and Business Development - Private Care
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Head of Operations and Business Development for Private Care
A unique and exciting opportunity has arisen for a dynamic and ambitious healthcare leader to join the senior leadership team at Chelsea and Westminster Hospital as Head of Operations and Business Development for Private Care.
Role Overview
Accountable to the Divisional Director of Operations, the post holder is a key member of the Private Care leadership team, working closely with the Clinical Director, General Manager, and senior nursing leadership. The role combines operational accountability with a strong strategic and commercial focus, supporting both the delivery and growth of Private Care services across the Trust.
Key Responsibilities
- Responsible for delivering high-quality, patient-centred services while achieving financial, performance, productivity, and workforce objectives.
- Play a pivotal role in driving income growth through service development, innovation, and market expansion.
- Work collaboratively with clinical leads, consultants, and corporate teams to lead operational and business development functions.
- Ensure efficient service delivery alongside the identification and execution of new opportunities.
- Strong stakeholder engagement with consultants, insurers, and partners to grow activity and income.
- Work across all Trust sites, primarily based at Chelsea, supporting delivery of the Private Care business plan and sustainable growth.
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Leadership and Compliance
- In partnership with the Private Care operational team, General Manager, Clinical Director, and Lead Nurse, lead the delivery of safe, high-quality, patient-centred care.
- Ensure excellence in quality, safety, and patient experience.
- Ensure robust clinical governance and full compliance with regulatory and Trust requirements.
- Oversee operational planning and day-to-day service delivery to meet activity and performance targets.
Strategy and Improvement
- Drive strategy and service improvement, identifying opportunities for innovation, growth, and enhanced patient pathways.
- Accountability for performance management across quality, activity, and financial metrics.
- Lead strategic planning and complex change programmes, including new service development and commercial initiatives.
Resource Management
- Responsible for the effective management of financial and physical resources, ensuring optimal use of capacity and strong budgetary control.
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Team Leadership
- Provide visible leadership, workforce management, and foster a high-performing, inclusive team culture.
Private Care Services
Private Care at Chelsea and Westminster Hospital provides services to patients from the UK (e.g. self-pay and PMI), as well as patients from overseas who have travelled to the UK for treatment. The service also caters for international patients whose care is funded through embassy arrangements.
Growth and Impact
Private Care at Chelsea and Westminster Hospital has grown by over 10% per annum in recent years and is now the sixth largest NHS Private Patient Unit (PPU) by revenue in the UK. The directorate includes the following services: The Kensington Wing (Private Maternity), The Fertility Centre, The Chelsea Wing (Private Adult Inpatients), Westminster Wing (Outpatients), Private Paediatrics, and Private Care at West Middlesex.
Revenue generated by Private Care is reinvested back into the hospital to support NHS services.
Contact Information
For further details / informal visits contact:
- Name: May Hanlon
- Job title: General Manager - Private Care
- Email address: may.hanlon3@nhs.net
- Telephone number: 07446768575
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