Betsi Cadwaladr University Health Board
Head of Operations and Service Delivery MHLD - East Area INTERNAL

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Head of Operations and Service Delivery MHLD - East Area INTERNAL
Secondment Opportunity: Band 8D – Head of Operations and Service Delivery (Mental Health & Learning Disabilities Division, East Area)
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD
This role is a secondment until 31/03/2029 to support service needs.
Before applying, you must obtain permission from your current line manager.
About the Role
An exciting secondment opportunity exists for a Band 8D – Head of Operations and Service Delivery to lead inpatient and community services in the East area.
Reporting to the Director of Operations, this role focuses on:
- Quality, safe, and effective care across services
- Workforce redesign, service improvement, and staff development
- Financial management of professional and support functions
You will drive safety and quality performance while shaping clinical service strategies in line with the Health Board’s corporate objectives and operational plans.
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Language Preference
The ability to speak Welsh is desirable, but applicants in English or Welsh are equally welcome.
Key Responsibilities
The role carries pivotal strategic and operational responsibility, including:
- Service improvement and redesign to enhance patient outcomes
- Workforce development to ensure skilled and engaged teams
- Financial oversight to deliver services within allocated budgets
- Clinical governance to maintain high standards of care
- Strategic alignment with the Director of Operations and Health Board corporate goals
Working at Betsi Cadwaladr University Health Board (BCUHB)
BCUHB is North Wales’ largest health organisation, delivering:
- Primary, community, mental health, acute, and elective services to 700,000+ people
- A supportive, values-driven working environment aligned with our "Proud to Lead" competence framework


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We are committed to: ✔ Engaged leadership at all levels ✔ Equality and diversity inclusivity ✔ Disability Confident Employer scheme participation
Additional Notes
- Flexibility: Applications may be submitted in Welsh or English; Welsh-speaking applicants will not be disadvantaged.
- Communication: Successful applicants will receive all recruitment updates via their registered email.
- Support: Candidates will find a full Job Description and Person Specification in the attached documents or by clicking ["Apply now"](link to Trac).
Note: For full Person Specification and detailed Essential/Desirable criteria for qualifications and experience, please refer to the attached documents.
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