Amphora Group
Head of Operations & Business Development
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Working hours: 37 hours per week
Contract type: Permanent
Closing date: 10 August 2026
Lead and develop vital 24/7 services that support communities, independence, and wellbeing. We are seeking an experienced and commercially minded leader to oversee our 24/7 Helpline, Out of Hours, and CCTV services, driving operational excellence, service innovation, and sustainable growth.
Reporting at a senior level, you will lead Service Managers and work closely with local authorities, healthcare partners, community organisations, and technology providers to deliver high-quality services while identifying new opportunities for growth and partnership. A key aspect of the role will be ensuring services are well-positioned to respond to and capitalise on opportunities arising from Local Government Reform and changes across Adult Social Care, supporting the development of future-focused, integrated services.
Key Responsibilities
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- Lead the delivery, resilience, and continuous improvement of 24/7 customer-focused services.
- Develop and implement growth strategies to increase income and expand service reach.
- Drive innovation, service transformation, and digital health solutions.
- Prepare services for the impacts and opportunities arising from Local Government Reform and wider social care changes.
- Manage performance, budgets, KPIs, and risk.
- Build strong partnerships across public, private, and voluntary sectors.
- Shape the future development and commercial opportunities of CCTV and monitoring services.
About You
You will have:
- Significant senior management experience in a service delivery environment.
- Proven success in business development, income generation, and partnership working.
- Experience leading operational managers and multi-disciplinary teams.
- Strong financial, performance, and risk management skills.
- Excellent stakeholder engagement and communication abilities.
- Knowledge of telecare, digital health, community services, adult social care, or local government services would be advantageous.
- An understanding of the challenges and opportunities presented by Local Government Reform and Service Integration.
- Have a full driving license.
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Why Join Us?
This is an opportunity to lead services that make a real difference to people's lives while helping shape the future of preventative support, digital health, and community safety services. You'll play a key role in preparing services for a changing local government landscape, ensuring they remain sustainable, innovative, and responsive to community needs.
Apply today and help shape the future of 24/7 support services.
When applying, please ensure you include a copy of your CV and a supporting statement. For a copy of the job description, please click here.
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