Punch Pubs & Co
Head of Operations Kindred Pubs (Internal only)
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At Punch Pubs we’re aiming to be the 5* pub company.
We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles.
The job description sets out what we need from you to be successful in your role and what you can expect in return.
Come as you are — and thrive
At Punch, we believe great pubs are built by great people, and great people don’t all look, think or act the same.
We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work.
If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen.
We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.
Role Overview
Lead and inspire a high-performing team of Operations Managers to deliver exceptional operational and commercial results across Local Pubs. Shape and execute regional strategy, optimise investment decisions, and build pubs that are rooted in community, full of personality, and consistently deliver outstanding guest and financial performance.
What You’ll Get In Return
- Competitive salary
- Performance related annual bonus
- Company pension
- Life insurance
- 25 holiday days + bank holidays
- Option to buy and sell holidays, plus long service days
- Retail and leisure discount schemes
- Car allowance
- Electric car salary sacrifice scheme
- Single cover private healthcare
- Health and wellbeing suite via Perkbox
- Employee assistance programme via Perkbox
- Free pay day drinks
- Progression and development opportunities
- Pub discount scheme
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Accountabilities
Thriving Together (Belonging You Can Feel)
Build deep, high-trust partnerships with Publicans and stakeholders to drive shared commercial success and strong community connection.
Doing Well by Doing Good (Rooted in Real Community)
Balance commercial delivery with responsible decision-making, ensuring pubs act as sustainable, community-led businesses.
Pride in Our Stride (Pride in the Everyday)
Drive standards, accountability and pride in performance across all pubs, improving quality, reputation and results.
Delighting Every Guest (Built on Personality, Not Polish)
Ensure every pub delivers consistent, authentic guest experiences that drive loyalty, frequency and spend.
Commercial & Strategic Accountabilities
- Develop and deliver regional strategy aligned to overall business goals
- Own full P&L performance across the estate, driving sustainable profit growth
- Identify, prioritise and execute investment opportunities (capex and revenue-driving initiatives)
- Work with Property, Investment and Finance teams to assess ROI and optimise asset performance
- Lead budgeting, forecasting and performance reviews, taking corrective action where needed
- Drive sales and margin improvement through pricing, product mix and commercial initiatives
- Shape and evolve pub propositions to maximise market relevance and return
- Use data and insight to inform strategic decisions and performance improvement
- Optimise estate performance, including disposal, acquisition or repositioning decisions
- Ensure strong cost control and operational efficiency across all pubs
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Leadership & Operational Accountabilities
- Lead, coach and develop a high-performing team of Operations Managers
- Build robust talent pipelines and succession plans
- Embed a high-performance culture focused on accountability and results
- Ensure compliance, safety and regulatory standards are met
- Foster innovation and continuous improvement across pubs
Key stakeholders
- Operations Director
- Head of Operations
- Operations Managers
- Managing Director
- Management Partners
- HR Business Partner
- Finance Business Partner
- Food Business Managers
- Recruitment Managers
- Marketing Managers
- Investment Managers
- Property Managers and Surveyors
Person Specification – Technical Competencies/Professional expertise
- Excellent interpersonal skills – with the ability to build strong relationships.
- The ability to lead others through high challenge and support.
- Delivers high standards of performance and delivery.
- Develops and communicates a clear vision to succeed.
- Resourceful and resilient
- Demonstrable leadership skills
- Ability to influence and negotiate effectively at board level.
- Unwavering passion for pubs, drink, and people.
- 5 - 10 years’ experience in a customer facing multi-site management role.
- Sound commercial and business acumen experience
- Computer literate – intermediate in Microsoft office
- Numerically competent with experience of Profit & Loss, cash flows and business accounts
- Experience in Pub and/or Restaurant senior leadership role.
- Degree level calibre
- Full GB Driving Licence
Interested?
Apply now!
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