Sessions
Head of Operations
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Head of Operations
Head of Operations, QSR Division
Position: Head of Operations, QSR Division
Reports to: Managing Director (MD) of QSR
💷 Compensation Package: Up to £75k + Bonus + Share Options
🚆 Working Pattern: Hybrid – London Based (Victoria Station) & Remote (1-2 days per week)
About Sessions
Who We Are
Sessions is the #14 fastest-growing UK tech company (Sunday Times), #65 fastest-growing UK&I company (Sifted), and #77 fastest-growing Europe company (Sifted).
We’re building the future of restaurants, providing instant access to beloved food brands across the UK through a 430+ delivery kitchen network and 20 high-street stores. Since founding in 2020, we’ve scaled exponentially under ex-Deliveroo MD Dan Warne, processing over 5 million orders to reach 60% of the UK’s population.
Our team’s experience spans industry giants like Deliveroo, Amazon, BrewDog, and Gousto, empowering us to scale brands at speeds that redefine the industry. Examples include:
- Miko’s Gyros, which scaled from launch to 100+ sites in under two months.
- SoBe Burger, now live in +200 delivery locations and growing into 15 physical stores.
Our Culture
We thrive with:
✨ Agility – Fast-paced work where sprinting, adapting, and learning are utilised daily.
🌍 Ambition – Contributing to something transformative and watching your career grow.
🤪 Fun – A balance of high performance and shared cheer, united by joy.
🤖 Data Driven – Turning insights into action using evidence-based decision making.
💡 Initiative – Proactively tackling problems and driving solutions.
About the Role
As the Head of Operations for our fast-growing Quick Service Restaurant (QSR) division, you’ll be the chiefs architect of operational excellence. This role involves:
- Dramatically growing our QSR estate from 20 sites to 40+ within a year.
- Driving profitability, efficiency, and brand standards across live brands (e.g., SoBe Burger, Ivan Ramen, Mikos) and future concepts.
- Steering a lean corporate team (starting with collaborative oversight of 1 Operations Manager) to design and scale high-performance systems amid rapid growth.
Success is measured by:
📈 Financial targets and operational performance. 🛠️ Brand compliance (audit-ready standards across sites). 🌱 A culture of continuous improvement, ensuring Sessions QSR brands are UK leadership benchmarks.
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Responsibilities
Operationally Driven Commitments:
-
Franchise Operations Strategy:
- Develop and execute multi-site performance strategies (tagged metrics: mystery shopper reviews, brand audits, and contract compliance).
- Prioritise efficiency gains, cost savings, and operational consistency across all multi-brand operators.
-
Performance & Financial Accountability:
- Set and monitor labour cost benchmarks, food waste/yield ratios, speed of service, and guest satisfaction.
- Maximise site EBITDA, ensuring strong franchisehouse fit and evolving expanded platforms with chain-wide adjustments.
-
Cross Functional Leadership & Compliance:
- Act as Executive Sponsor liaising with Brand, Culinary, Sales, and Supply Chain teams to ensure execution for operational success.
- Proactively resolve bottlenecks to ensure "first-attempt perfection".
-
Franchise Partner Value & Retention:
- Coach and support franchise owners under performance, maximising lifetime value.
- Develop interventions for flagging trends, reducing partner turnover.
-
Team Leadership & Capability Building:
- Mentor and manage Operations Manager & QSR Training Manager, fostering high-performance culture while maintaining strong franchisee accountability.
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Cost Protection & Strategic Works:
- Collaborate with supply chain, procurement, and finance to manage inflation and labor scheduling, securing margins.
-
Internationalisation & Localisation:
- Oversee global knitting, partnering with international master franchisors for adapted field manuals, local logistics, regulation, and tailoring outcomes.
-
Regular Reporting & Forecasting:
- Cross-external DNS for monthly/quarterly performance and brand compliance reviews, forecasting operational health and risks.
Requirements
Proven Expertise for Leadership in High Growth
Empowered to navigate multifaceted challenges:
🔹 Senior Leadership
- Hospitality-scale operations leadership or customer experience/operations in tech start-ups.
🔹 Franchise Mentality
- Expertise in franchisor operational networks or ability to drive without direct control over third parties.
🔹 Strategic Reach
- Growth experience in new international markets.
🔹 Financial Rigour
- Track record handling P&L accountability for multi-unit networks, maximizing EBIDTA.
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🔹 Scalable Design
- Ability to develop and roll out SOPs/workflows across brand/code-changers.
🔹 Data Analytics
- Proficiency in leveraging tech analytics for operational diagnostics.
🔹 Supply Chain Savvy
- Understanding of logistics strategies to sustain consistency and mitigate inflation.
🔹 Receptive Collaborator
- Bridge-builder ensuring alignment across departments/stakeholders.
🆚 EQ~Assertiveness
- Balancing firm brand compliance with diplomacy, trust-building, and franchisee rapport.
🗺️ Mental Resilience & Adaptability
- Thriving in pace while navigating diverse branding/regulatory scenarios.
🚦 Problem Solver
- Proactively identifying bottlenecks, implementing painless fix-point plan
⭗ Legal & Language Compliance
- Right to work in the UK.
- Fluent spoken and written English.
Benefits & Perks
Financial
💸 Share Options – Sessions Market Ltd. restricted share options.
⏯️ On-demand Pay – Access cash whenever required.
💳 Expense Card – Company-provided debit card.
🏦 Mintago – Integrated financial wellbeing platform.
Well-Being Initiatives
🌿 Hybrid Working – Up to 2 days remote/week.
🎢 Holidays – 25 core + bank & birthday off.
⚕️ Healthcare – Vitality PMI plan and cash allowance programs.
🪖 Support Services – Employee Assistance Program (mental/legal care).
🍺 Sarvatochala Daily
🐕 Dog-Friendly – Four-legged co-workers welcome.
Work-Culture Empowerment
🖥️ Tech
- Apple Mac Laptop & iPhone with company sim.
🚀 Growth-Led
- High-growth startup', growth opportunity with tangible day-one autonomy.
- Learn from UK consumer tech veterans.
📚 Progression
- Sponsorship for work-based qualifications.
💜 Fair & Open Opportunities
- Vow to equal opportunity, living wage, anonymised applications review.
Session's mission is empowering founder-led food brands setup fast, now we are extending the vision into technological frameworks, data support, and operational expertise to turn beloved food brands into thriving franchises.
Essential components drawn from experience: " scalable depth, ambition, and accountability" shaped by Deliveroo-chambered leadership, Amazon-perseverance, and BrewDog-amplified passion.
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