Airwaves Group (uk)
Head of Operations Maintenance
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Company Description
Airwaves Facilities Management Ltd delivers in-house repairs and maintenance services for a broad portfolio of properties across the UK. The company focuses on achieving outstanding results for customers by working in an open and transparent way. Airwaves Group builds strong, long-term partnerships with clients and is committed to providing first-class customer service. Team members are encouraged to uphold these values in every interaction and project, contributing to a culture of reliability and trust.
Role Description
The Head of Operations Maintenance is a full-time role responsible for leading and overseeing maintenance operations across Airwaves Group’s UK property portfolio. Based in Meriden in a hybrid capacity, the role combines on-site leadership with some work-from-home flexibility. Day-to-day responsibilities include:
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- Managing maintenance teams
- Planning and prioritising work schedules
- Ensuring compliance with safety and quality standards
- Optimising operational workflows
- Monitoring performance metrics
- Overseeing contractor relationships
- Coordinating with internal stakeholders
- Addressing escalated operational issues
The Head of Operations Maintenance will be expected to:
- Drive continuous improvement
- Maintain strong customer service standards
- Support strategic decision-making for the facilities management function
Qualifications
- Strong operations management skills, with experience overseeing maintenance or facilities services.
- Analytical skills to interpret performance data, identify trends, and support data-driven decisions.
- Proven team management capabilities, including leading multi-disciplinary teams and supporting staff development.
- Clear and effective communication skills for engaging with customers, colleagues, and external partners.
- Budgeting and resource allocation skills to manage costs, plan forecasts, and optimise operational efficiency.
- Experience in property maintenance, facilities management, or related sectors within the UK market.
- Ability to work effectively in a hybrid setting, balancing on-site presence in Meriden with remote work.
- Relevant professional qualifications or certifications in operations, facilities management, or engineering are advantageous.
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Package offered
- Salary banding between £42k - £55k based
- 28 days holiday per annum
- Company vehicle
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