GRS Group
Head of Operations (National)
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About Us
At GRS, we do things differently.
We're a pioneering team, shaping the future of sustainable growth in the construction materials supply chain. We bring solutions that others can't see. Working here means being trusted to take action, being given the freedom to make decisions and being supported by a dynamic, experienced team, which values relationships and integrity. We do things the right way - even when it's tough - and we invest in people who strive to create real opportunities. You'll be joining a team that values honesty, bold ideas, and making a difference together.
The Role
This is a senior leadership role with accountability for how our operational functions perform day to day. You'll ensure activity across every site runs within clear governance - aligned to agreed RACI ownership and Delegation of Authority frameworks - while driving the performance, safety and customer service standards that underpin our growth. You'll shape the operating structure, manage capacity against short- and medium-term business goals, and make sure decisions get taken at the right level, by the right people, for the right reasons.
Main Duties And Responsibilities
This is an important role within GRS Group, with primary responsibility to:
What You'll Do
- Own operational delivery across all functions, keeping activity aligned to RACI and Delegation of Authority frameworks, and manage the operational budget against revenue and seasonality.
- Champion a safety-first culture across every site, with consistent KPIs and a clear improvement plan for each location.
- Act as senior guardian of the Delegation of Authority framework, approving or escalating decisions on procurement, stock, spend and process change that fall outside agreed limits.
- Own SOP quality and governance, ensuring processes are documented, followed, audited and kept current.
- Drive the effectiveness of operational systems - ERP, scheduling, reporting - removing informal workarounds and strengthening data-led accountability.
- Ensure Central Logistics reliably supplies drivers and logistics resource to all bagging plants, escalating any shortfall that threatens site output or dispatch.
- Build strong links with Sales, Commercial, Supply Chain and Finance, providing operational sign-off on decisions that affect service, cost or risk.
- Lead and develop the operational team, embedding clear ownership, confident decision-making, and escalation without blame.
- Contribute to network development, including new site implementation, and manage the lifecycle of capital and machinery.
- Own operational risk management and ensure compliance with legal, regulatory, health and safety, and governance standards, including HR and H&S duties.
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What We're Looking For
- Proven operations leadership experience, ideally multi-site, within a fast-paced industrial, logistics or manufacturing environment.
- A track record of embedding governance frameworks, such as RACI or Delegation of Authority, at scale.
- Strong commercial acumen, comfortable owning a budget and balancing cost control against performance.
- A genuine safety-first mindset, with experience driving H&S standards across teams and sites.
- Confident, clear communication skills, with the credibility to influence at Managing Director and SLT level.
- Experience developing SOPs, systems and processes that hold up to audit and scale with the business.
- Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant workplace.
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This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
KNOWLEDGE, TRAINING, QUALIFICATIONS AND EXPERIENCE REQUIRED TO DO THE JOB
Essential
- Senior operational leadership experience with clear accountability frameworks.
- Strong background in SOP governance and operational controls.
- Experience working with ERP systems (e.g. NetSuite or similar).
- Strong commercial and operational judgement with disciplined decision-making.
Desirable
- Experience scaling governance frameworks in growing or multi-site businesses.
- Background in logistics, construction materials, or distribution-led environments.
Personal Attributes
- Calm, authoritative decision-maker.
- Comfortable holding peers and teams to account.
- Clear communicator who removes ambiguity.
- Structured, disciplined and governance-minded without being bureaucratic.
- Trusted leader who enables autonomy within control.
People Are At The Heart Of Everything We Do
GRS is a fast-paced, dynamic business with plenty of opportunities to fulfil your potential and achieve success. Most of our directors and senior managers started in junior roles and have worked their way up over the years. GRS is a great place to work and develop a career. Here are just a few of the advantages:
- 23 days holiday + 8 statutory days with a Christmas shut down
- Supportive and fun team environment
- Statutory pension contribution
- Career development opportunities
- GRS Academy & Personal development - development is in your hands
- EAP with a 24-hour 7 day a week GP service
- Cycle-to-work scheme
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