C&M Travel Recruitment
Head of Operations
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Head of Operations and Client Success
Required for this global, expanding TMC. They are looking for a head of operations within business travel, someone who is fantastic on Sabre, ideally knows Protas. Looking for an amazing opportunity.
Hybrid within one of their 3 offices in London, Hampshire, and Glasgow.
Salary between £68,000 to £72,000 plus great benefits and bonus.
Head of Operations and Client Success Duties
The role is broken down into 5 parts:
- Operational Excellence and Strategy: Overseeing a team of 50 consultants managed by 4 team leaders that report directly into you.
- Client Success and Service Quality:
- Performance and Management Information:
- Commercial and Financial Performance:
- Resource and Capacity Planning:
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Head of Operations and Client Success Skills Required
- Significant hands-on operations management experience within a TMC.
- Strong understanding of corporate travel operations.
- Super user of Sabre.
- Ideally, knowledge of PROTAS.
- Experience of leading a team based in multiple locations and homebased.
- Hands-on experience in coaching.
- Experience in managing KPIs, SLAs, etc.
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Additional Information
- Happy if you are based close to any of the locations as the role is hybrid.
- Benefits include bonus, 25 days holidays, holiday discounts, pension, wellbeing support, training and development, and many more.
If you are interested in the above role, please apply online or send your CV to duncan@candm.co.uk quoting DT60789.
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