What You'll Be a Part Of

Global Operations & Network Excellence

• Ensure the reliable, compliant, and high-quality administration of IELTS delivery on a global scale, focusing on consistency and customer satisfaction.
• Utilise operational key performance indicators (KPIs) and productivity metrics to drive continuous improvement initiatives that enhance partner value and network efficiency.
• Support and enhance test centre capabilities by integrating existing training programs, operational tools, and support mechanisms to foster excellence and growth.

Risk, Compliance & Governance

• Champion adherence to global standards, rigorous regulatory frameworks, and partner expectations to safeguard the integrity and reputation of IELTS operations.
• Coordinate incident response and risk management activities across the operational network to proactively address potential vulnerabilities.
• Lead efforts in audit preparedness, assurance processes, and compliance initiatives to maintain robust governance and operational transparency.

Partnership & Stakeholder Leadership

• Represent operational perspectives within critical IELTS partnership governance committees, providing insightful leadership and fostering collaborative decision-making.
• Align partner strategic objectives with practical operational delivery realities to ensure seamless execution across the network.
• Engage with senior stakeholders across IDP, partner organisations, and regulatory bodies to influence and drive strategic outcomes.

Transformation & Change Management

• Drive operational readiness programmes for the implementation of new products, processes, and policy changes, assuring smooth transitions and adoption.
• Collaborate closely with Product, Technology, and Customer Experience teams to embed transformational change at scale within the operational landscape.

What You Bring

• Extensive senior leadership experience in global operations or service delivery, demonstrating a proven ability to lead large, complex teams across multiple geographies.
• Strong expertise in managing multifaceted, highly regulated international physical and digital distribution networks with an emphasis on operational excellence.
• In-depth knowledge of risk management practices, compliance frameworks, and operational governance, essential for maintaining high standards and regulatory adherence.
• Track record of successfully conceptualising and delivering large-scale operational change initiatives that optimise performance and enhance service levels.
• Exceptional stakeholder management and influencing skills, capable of building strong relationships and driving consensus among diverse groups including partners, regulators, and internal teams.

Additional Attributes That Distinguish Extraordinary Candidates Include

• Experience within education, certification testing, or similarly regulated sectors, offering valuable insights into the unique challenges and requirements of these domains.
• Direct exposure to partnership or consortium-based operational delivery models that require collaborative governance and aligned execution strategies.
• Demonstrated leadership in driving digital or operational transformation programmes that significantly improve operational efficiency and customer outcomes.

A pivotal leadership position at the nexus of technology delivery, partnership governance, and cross-organisational alignment. Serving as the primary accountability lead for the stability, security, and evolution of technology platforms shared across the IELTS partnership, which includes global collaborators such as the British Council and Cambridge Assessment English.

Situated at our London corporate office, this full-time, permanent role is an excellent opportunity to collaborate broadly, influence at senior levels, and ensure excellence in delivery within a highly regulated, high-stakes international education environment.

If you thrive on leading transformational technology agendas in partnership ecosystems that make a global impact, this role offers a compelling challenge. Be part of our story, as we support you to create meaningful and rewarding experiences, grow your career with purpose, and celebrate as a global team.

If you identify as a member of an underrepresented community, we encourage you to apply, even if you feel you do not meet all the criteria, but have relevant skills, experience and capability that will enhance the role.

At IDP, you can be yourself, be seen, heard, valued, and celebrated every day for your meaningful contributions.