Role Summary

The Head of People will be responsible for delivering an efficient, compliant and people-focused HR service across the Community Trust, supporting approximately 78 permanent employees and 125 casual workers.

This is a hands-on operational role with a strong focus on employee relations, HR processes and compliance, payroll coordination and finalisation, and providing practical people support to managers across the organisation.

The role will directly manage the People Advisor and the Senior Manager - Recruitment & Training Manager, ensuring the effective delivery of recruitment, onboarding, training, compliance, and employee relations. Collaborating closely with departmental leaders, Finance, and safeguarding teams, the People Lead will ensure that people practices, foster a positive employee experience, and promote a culture aligned with the Trust’s values.

Key Responsibilities

Leadership and Team Management

• Provide effective day-to-day leadership and management of the People Advisor and Recruitment & Training Manager.
• Set priorities, allocate workloads and ensure the People team delivers a high-quality, responsive service across the Trust.
• Support the development and performance of direct reports through regular coaching, feedback and development planning.
• Foster a collaborative, customer-focused and solutions-oriented approach within the People team.

Employee Relations

• Lead and manage employee relations casework, providing advice and guidance on disciplinary, grievance, absence management, performance, probation and capability matters.
• Support managers in resolving people issues in a timely, fair and consistent manner, ensuring compliance with employment legislation and internal policies.
• Liaise with external employment law advisers where required on complex cases and organisational matters.
• Maintain accurate case management records and identify trends requiring organisational intervention or support.
• Support organisational change initiatives and workforce planning activity where required.

HR Operations and Compliance

• Oversee and deliver the day-to-day delivery of HR processes across the employee lifecycle, including recruitment, onboarding, contract management, employee changes and offboarding.
• Maintain and continually improve HR policies, procedures and systems to ensure compliance, consistency and operational efficiency.
• Ensure compliance with employment legislation, safer recruitment practices and safeguarding requirements.
• Lead HR compliance activity, including supporting external audits and managing safeguarding-related people processes.
• Prepare and coordinate workforce data, people metrics and management information for senior leadership and Trustees.
• Ensure employee records and HR systems are maintained accurately and confidentially.

Payroll and Benefits

• Lead the monthly payroll process, ensuring all payroll changes are accurately reviewed, authorised and submitted within agreed deadlines.
• Take responsibility for payroll finalisation and sign-off, working closely with Finance and payroll providers to ensure employees are paid accurately and on time.
• Coordinate pension administration, employee benefits and life assurance arrangements.
• Conduct regular audits of payroll and people data to ensure accuracy, compliance and effective record keeping.
• Act as the key point of contact for payroll and benefits queries.

Safeguarding

• Build a strong working relationship with the Safeguarding team, ensuring Safeguarding is continually embedded within the Trust.
• Work with the Head of Safeguarding on Safeguarding and people initiatives to promote a Safeguarding culture throughout the Trust.
• Responsible for Safer Recruitment practices and compliance, including internal and external audits.

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