Migrant Help
Head of People Operations
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Location: Dover (hybrid) Contract: Permanent Salary: £55,000 Closing Date: 22 June 2026
The role Part of the People & Culture team, the Head of People Operations is a new and exciting role at Migrant Help. You will be responsible for leading and delivering efficient, compliant, and high quality people related operational services across the organisation. The role provides management oversight of Operations, Payroll and People Systems and Employee Relations. A key part of the role will be managing the overseeing the provision of high-quality advice, guidance, and coaching to managers across the People & Culture function. This includes the management of complex employee relations matters such as disciplinary and grievance cases, appeals and organisational restructures.
If you have demonstrable experience overseeing people processes with the ability to challenge and influence, and are looking for an exciting role that makes a difference, we’d love to hear from you!
Role responsibilities People Operations & Service Delivery
Lead the end to end delivery of people operational services, delivering against established SLA, including employee lifecycle activities - onboarding, employee changes and exits. Ensure People policies, processes, and procedures are consistently applied and continuously improved. Oversee all case management, ensuring timely, compliant, and risk‑aware resolution of employee relations matters. Act as the senior operational escalation point for complex or high risk people issues.
People Systems, Data & Reporting
Oversee and optimise People systems (e.g. PeopleHR, payroll system, Perkbox). Ensure accuracy, integrity, and effective use of people data. Led on production of high‑quality people metrics, dashboards, People tasks and insights to support workforce planning, decision‑making and compliance. Ensure compliance with GDPR and data protection standards.
Policy, Compliance & Governance
Maintain and develop People policies aligned to employment law and organisational values. Ensure compliance with UK employment legislation and organisational contractual obligations. Monitor and manage relevant People related risk.
Payroll
Provide operational oversight of payroll and benefits administration, working closely with Finance and external providers. Ensure accurate, timely payroll delivery and effective issue resolution. Act as the senior operational escalation point for payroll related issues. Leadership & Team Management Lead, coach, and develop the People teams under their line management, fostering a culture of accountability and continuous improvement. Manage capacity, performance, and capability across the teams. Embed service excellence and customer‑focused behaviours. Contribute to the development of People & Culture strategies, overseeing relevant implementation.
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Stakeholder Management
Partner closely with Head of Talent & Culture and People & Culture Partner to ensure alignment between operational delivery and strategic priorities. Build effective relationships with senior leaders, managers, support service departments and external providers. Act as a trusted operational advisor to leaders on People process, policy, and risk. Promote a Great Place to Work through fair policy application and effective coaching and support for managers and employees.
Continuous Improvement & Change
Identify opportunities to streamline, automate, and improve People processes. Lead People operational aspects of organisational change, restructures, and TUPE activity where required. The experience and skills you need Demonstrable experience of managing an HR/People & Culture team(s) to successfully delivering against an SLA in a regulated environment Strong working knowledge of UK employment law with demonstrable experience of confidently and competently advising on employee relations issues. Experience of identifying, managing and mitigating organisational risk arising from people issues across the employee life cycle Proven people management and leadership capability. Ability to interact with and influence various levels of people across the organisation Excellent active listening with ability to process and share information effectively
For full person specification please see the job description Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment About Migrant Help
Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.
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We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. These are some of the benefits we offer Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.
How to apply To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter.
Artificial Intelligence (AI) can be a valuable tool during the application process, for example to help structure your sentences and identify your transferable skills. However, please ensure you don’t rely on it entirely. As your application will be reviewed by people, not systems, it is often easy to recognise when AI has been heavily used. We want to hear your unique voice and understand your experience. Selection Criteria Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people and aim to progress candidates who meet the minimum criteria to the next stage of the recruitment process, For more information on how we apply the disability confident scheme, please view our FAQ page here
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