Stoke-on-Trent City Council
Head of Performance, Programmes and Compliance
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Location: Civic Centre
Grade: SM2
Salary: £66,716 - £70,115 per annum
Hours: 37 hours per week
This advert is open to both internal and external applicants.
About us:
We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that’s where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.
Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We are an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.
Further information on the Council and our directorates
The Role:
The Council are recruiting to 3 Head of Performance, Programmes and Compliance roles across 3 of the directorates:
-
X1 Head of Performance, Programmes and Compliance for Housing, Regeneration and Operations
For more information on the role, please contact the Recruiting Manager Carol Gibbs, Carol.Gibbs@stoke.gov.uk -
X1 Head of Performance, Programmes and Compliance for Resources
For more information on the role, please contact the Recruiting Manager Nick Edmonds, Nick.Edmonds@stoke.gov.uk -
X1 Head of Performance, Programmes and Compliance for Adult Social Care & All Age Commissioning
For more information on the role, please contact the Recruiting Manager Nichola Thompson, Nichola.Thompson@stoke.gov.uk
To provide direct support to the Corporate Director in co-ordinating the work of the Directorate to ensure that agreed priorities are met. To oversee development of relevant strategies and plans on behalf of the Directorate, including multi-agency work.
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To ensure that the Directorate has access to the right performance information on a reliable and timely basis. To oversee improvement and transformation programmes and projects, as requested by the Corporate Director. To act as a member of the Directorate senior management team.
Key Responsibilities:
- Support the development and delivery of operational and team plans, ensuring alignment with the Council’s strategic priorities and vision
- Conduct research, benchmarking and analysis to identify best practice, improve service delivery and drive organisational efficiency
- Coordinate and monitor corporate and directorate compliance, performance management and governance activities
- Support the development and implementation of innovative initiatives including the use of AI and technology and provide input into business case development
- Maintain oversight of strategic policies and frameworks, ensuring alignment across directorate priorities and objectives
- Lead and support improvement, transformation and change programmes on behalf of senior leadership
About You:
- An appropriate professional qualification within the remit of the professions covered with evidence of continuous professional development
- Experience of consistent achievements as a senior manager in business and customer service
- Experience of leading a significant programme of change which had major impact on staff and processes
- Experience delivering best value through innovative, integrated, client and community focused service provision whilst promoting equal opportunities
- Experience in developing effective working relationships with diverse stakeholders and operating and negotiating with outside agencies
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What we offer:
- A competitive salary based on your skills, experience and talent
- Hybrid and flexible working options
- An excellent local authority benefits pension scheme
- Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes
Further information on our Rewards and Benefits can be found here
Pre-Employment Checks:
Any offer of employment will be subject to the successful completion of required pre-employment checks. These may include:
- Right to Work in the UK
- Proof of address
- Satisfactory references
- Occupational Health Clearance
- Evidence of professional qualifications or registrations
- DBS check at the appropriate level (if applicable for the role)
The Council will not accept any speculative CVs from employment agencies.
No agency terms and conditions accompanying any such CVs will be accepted by the Council.
Any unsolicited information sent by an employment agency will be treated as the property of the Council.
Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.
Equality, Diversity and Inclusion
At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.
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