Zurich Insurance Company Ltd.
Head of Pricing
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Head of Pricing
Director of Pricing – Underwriting Leadership Team
Working Arrangements
This role is available on a part-time, job-share, or full-time basis.
- Location: Primarily based in London, Birmingham, or Whitely, with regular travel to the London office required.
- Flexible working: Many employees work flexibly, including part-time hours, job-sharing, hybrid models, or compressed hours.
Competitive Package
- Competitive salary + car allowance + bonus scheme
About the Role
This is a pivotal leadership opportunity to ensure pricing remains a technical differentiator that drives underwriting performance, profitable growth, and business plan delivery within the UK’s largest insurance business.
Reporting directly to the UK Chief Underwriting Officer (CUO), you will:
- Lead a 50-strong pricing function.
- Set technical standards, methodologies, tools, and operational frameworks to transform pricing expertise into robust insights, independent challenges, and measurable business value.
- Shape pricing as a strategic differentiator, collaborating closely with underwriting, distribution, finance, and senior business leaders to provide objective pricing adequacy assessments, rate strength evaluations, technical model enhancements, and performance drivers.
- Translate complex analyses into clear recommendations supporting trading strategies, remediation actions, and growth decisions.
- Develop the pricing function as a technical centre of excellence, enhancing capability, accountability, prioritisation, and succession planning while ensuring alignment with maximising business value.
Key Leadership Responsibilities
Success demands a leader who combines:
- Deep technical pricing or financial acumen.
- Analytical credibility.
- Commercial judgement.
- Senior stakeholder influence.
- Decisiveness in high-pressure trading environments.
Responsibilities
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Strategic Leadership of Pricing Function:
- Drive pricing strategy across the UK, aligning tools, models, and innovation with market trends and emerging techniques.
- Integrate AI, advanced analytics, and technology into pricing methodologies while maintaining compliance with Technical Actuarial Standards (TAS) and regulatory expectations.
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Technical and Methodological Ownership:
- Evolve analytical frameworks, pricing models, and governance to ensure validation, regulatory compliance (including Consumer Duty standards) and effective calibration of modelled and non-modelled pricing.
- Oversee ** consumption of technical pricing data** for underwriting decisions, including rate adequacy, portfolio performance.
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Business Influence & Recommendations:
- Provide independent pricing insights to guide trading, remediation, growth, and appetite management.
- Receive complex technical matters into clear, actionable recommendations for senior stakeholders.
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Stakeholder Collaboration:
- Strengthen partnerships with underwriting, finance, and distribution leaders to deliver operational visibility through metrics, insights, and target actions*.
- Maintain clear boundaries between pricing accountability and portfolio decisions.
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Performance Delivery:
- Ensure technical pricing insights translate into real business impact, measurable outcomes, and value realisation through performance cycles.
- Combine technical authority and commercial judgement for critical pricing decisions, often with incomplete data.
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Team Development:
- Lead and develop a high-performing pricing team, establishing capability standards, accountability, and investments in succession planning.
- Responsible for budget management of the function.
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Role in Underwriting Leadership:
- Contribute to business performance strategy as a member of the Underwriting Leadership Team, driving underwriting and pricing effectiveness.
Requirements
Technical & Professional Skills
- Deep expertise in pricing methodologies, rate adequacy, and analytical frameworks.
- Strong background in technical pricing, financial models, or related quantitative fields.
- Ability to translate technical insights into clear business recommendations* for stakeholders.
Leadership & Influence
- Proven experience influencing senior leaders in matrix organisations while preserving technical rigor.
- Experience in leadingAnalytical credibility with the confidence to challenge pricing or strategic decisions as needed.
- Capability to prioritise initiatives based on business value and deliver under pressure.
Team & Stakeholder Management
- Track record in building high-performing analytical and technical teams, with stronger accountability and career development.
- Effectiveness in influencing decision-making without direct authority, balancing gradual importance with commercial appeals.
- Strong relational leadership skills demonstrating collaboration beyond direct teams.
Personal Attributes
- Commercial acumen: Ability market-pricing complexities with sound assumptions and choices.
- Clear communication: Ability to distil analysis into concise, actionable decision-making recommendations.
- Resilience: Comfortable with complex challenges and evolving market demands
Benefits
At Zurich, we aim to support our employees’ well-being and flexibility—matching decisions to personal circumstances:
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- 12% defined pension scheme (non-contributory in this role).
- Annual company bonus.
- Private medical insurance.
- Holiday flexibility: Option to sell/unused holiday or buy additional 20 days.
- Additional benefits include financial, wellness, and training programmes tailored for professional growth.
About Zurich
Zurich is an insurance powerhouse with over 65,000 employees globally. We are committed to sustainability, responsible growth, and being a place where people feel supported. Our values centre on:
- Sustainability and social responsibility.
- Thriving work environment and balanced well-being.
- Diversity and inclusion, celebrating diverse perspectives.
Awards & Recognition
- Industry-leading diversity policies and awards.
- Strong employee well-being support, covering mental, physical, financial, and social health.
- Active community engagement—Zurich Community Trust funds causes and volunteers for social impact.
Our Culture
Inclusion and Support
Zurich fosters a workplace where everyone thrives:
- 25%+ of employees actively engage in Employee Resource Groups (ERGs), covering areas like social mobility and cultural awareness.
- Regular awards confirm our proactive diversity and inclusion efforts.
Well-Being and Development
- Proactively supports team well-being, including executive partners and mentorship.
- Tailored guidance on financial, health, mindfulness, and career development opportunities.
Impact Beyond Work
- Encourages employees to give back locally and globally:
- Created the Zurich Community Trust, a longstanding UK donor foundation, funding over £100m in charitable grants and volunteer hours.
Application Process & Commitment
We welcome applicants from all walks of life, and we are dedicated to a fair and inclusive hiring process.
- Reasonable adjustments: You may share any needs for supportive adjustments during interviews when applying.
- Apply online. Prefer an alternative format? Email: recruitment@uk.zurich.com.
Certified Persons Role & Compliance
This is a position subject to the **FCA’s Senior Managers and Certification Regime (SM&CR)**smack. It is subject to Fitness & Propriety requirements. Final selection will include regulatory reference checks.
Certified Persons Note: This role is subject to the Fitness & Propriety standard under SM&CR. Successful candidates must complete trusted reference checks.
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