Royal Botanic Gardens, Kew
Head of Product
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Head of Product
Shape the future of digital at one of the world's most inspiring organisations
About the Role
We are seeking a skilled Head of Product to oversee the development of Kew’s public-facing digital products and services, delivering our ambitious Digital Strategy. In this pivotal role, you will shape and lead the strategy and delivery of a diverse portfolio of products that connect millions of people with Kew’s world-leading science, conservation, and visitor experiences.
This is an exciting opportunity to:
- Lead the adoption of a product management approach
- Embed agile ways of working across the organisation
- Drive meaningful change and inspire a talented product team
- Influence strategic decision-making
- Collaborate with experts in science, horticulture, technology, and marketing to create innovative services that enhance experiences for millions of users
With bold initiatives ahead, you’ll have the chance to make a lasting impact at an organisation whose work benefits people, plants, and the planet.
Hours & Contract
- Full-time
- Permanent
- Salary: £61,337 – £71,424 per year (depending on experience, Band F7)
- Directorate: Marketing & Commercial Enterprise
- Location: Hybrid (Kew Gardens, Richmond)
- Closing Date: 15/07/2026
Key Responsibilities
Core Duties
- Develop and oversee user-focused digital products and services
- Create and execute digital product strategies
- Manage a portfolio of digital products, including kew.org and shop.kew.org
- Lead the digital product vision, roadmaps, and framework at Kew
- Head a team of Digital Product Managers, driving improvements across existing products
- Collaborate with cross-functional teams to innovate and deliver high-value digital experiences
- Align digital initiatives with Kew’s mission to protect plants, fungi, and global biodiversity
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Leadership & Collaboration
- Inspire and mentor product teams to adopt best practices in product management and agile working
- Influence strategic decision-making with data-driven insights
- Partner with scientists, horticulturists, technologists, and marketers to design solutions
- Champion innovation while balancing user needs with organisational goals
Requirements & Qualifications
Essential
- Proven experience leading digital product strategy and roadmaps
- Strong user-centred design and product management skills
- Knowledge of customer experience (CX) and service design principles
- Ability to influence senior stakeholders and drive cross-department collaboration
- Experience with agile methodologies (Scrum, Kanban) and Digital Product Management frameworks
- Passion for sustainability, science, or conservation—an advantage
Nice to Have
- Familiarity with customer relationship platforms (e.g., CRM systems)
- Experience in e-commerce or community engagement digital platforms
- Background in museum, education, or heritage sectors
About Kew
The Royal Botanic Gardens, Kew (RBG Kew) is a UNESCO World Heritage Site, a leading plant science institute, and a major ** visitor attraction** dedicated to:
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- Understanding and protecting plants and fungi
- Ending the extinction crisis
- Creating a future where nature is valued and sustainably managed
Our work spans scientific research, horticulture, global partnerships, and inspiring experiences at Kew and Wakehurst—delivered by 260 years of expertise.
Benefits Package
At Kew, we invested in you and the planet. Our benefits include:
- Professional development opportunities to grow with the organisation
- Generous annual leave (with flexible working policies)
- Employee Assistance Programme (EAP) and wellness support, including:
- Cycle-to-work scheme
- Discounted gym memberships
- Competitive pension plan
- Employee discount scheme
- Free entry to national museums and galleries (plus our own gardens at Kew and Wakehurst)
- A diverse, inclusive culture that values all backgrounds and fosters belonging
Equity, Diversity & Inclusion
Kew’s strength lies in its diverse team, shaped by people from all walks of life. We offer:
- Dedicated support to help you thrive and progress
- Continuous development opportunities
- A commitment to equality, diversity, and inclusion as driving forces at all levels
- Recognition as a Disability Confident Employer, fostering an inclusive workplace
"Whoever you are, and however you experience the world, there is a place for you to grow and belong."
Important Notes
Interviews will provisionally be held on 27th July 2026. No agencies please. We welcome applications from underrepresented groups and encourage inclusion.
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