Metro Bank (UK)
Head of Product - Customer Due Diligence
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Head of Product - Customer Due Diligence
Head of Product, Customer Due Diligence (12 Month FTC)
** Team.**
Location: AMAZE Central - Holborn, Greater London
Ref #: POS_18166
Closing Date: 24-Jun-2026
About Metro Bank
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here:
- Our people come first.
- Individuality, collaboration, and strong relationships are valued.
- Hybrid working is encouraged where possible, aligning with your role and home life.
About the Role
The Head of Product (Customer Due Diligence) will play a pivotal role in shaping the company’s approach to financial crime risk management while driving efficiency and effectiveness across all Level 2 Customer Due Diligence (CDD) processes.
Key Responsibilities
- Define and execute the CDD product strategy, ensuring alignment with financial crime risk appetite and regulatory obligations.
- Lead from ideation to optimisation and decommissioning of products across the end-to-end lifecycle.
- Design, build and continuously improve CDD products for:
- Onboarding
- Periodic review
- Event-driven processes
- Partner with operations, technology and third-party providers to deliver scalable, efficient solutions.
- Work closely with 2nd Line Financial Crime to define product requirements, ensuring effective monitoring and oversight.
- Ensure compliance with:
- Regulatory expectations
- Audit standards
- Internal policies
- Drive automation, digitisation and data analytics to improve CDD outcomes.
- Embed governance, controls and performance monitoring across all CDD products.
- Lead:
- Vendor selection and integration
- Ongoing third-party management
- Build and lead a high-performing product team, fostering innovation and accountability.
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"And… we are a bank, so risk is a part of everything we do. We value those who take responsibility, do the right thing for customers, colleagues, and Metro Bank, and have the courage to voice concerns."
Essential Requirements
- Strong product management and strategic roadmap experience.
- Deep understanding of:
- CDD/KYC lifecycle
- Financial crime risks
- Experience delivering RegTech or CDD-related products.
- Stakeholder engagement and influencing skills.
- Analytical and data-driven decision-making capabilities.
- Experience in:
- Process optimisation & continuous improvement
- Working with third-party vendors and integrations
- AML, sanctions and regulatory framework knowledge.
- Leadership experience in complex transformation environments.
- A relevant degree and/or financial crime or product certifications (e.g., MIFID, GDPR, FCA).
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Benefits & Culture
At Metro Bank, we commitment to growth, balance and inclusion:
- "One in, one up": We actively promote from within and celebrate internal progression (around 40% of appointments stem from internal promotions).
- Re-competitive rewards, including:
- Competitive salary
- Discretionary annual bonus
- Generous holiday allowance
- Attractive pension scheme
- Healthcare, life assurance
- Colleague discounts
- Training and development to support career progression.
- Hybrid working tailored to your role and personal life.
Our Commitment to Diversity
"Diverse teams are the best teams."
We understand that candidates (particularly women) may hesitate if they perceive the role doesn’t fully align with all their skills. The same goes for flexible working opportunities—we welcome dialogue and adaptability.
If you’re excited about Metro Bank and believe you can deliver on most criteria, we encourage you to apply anyway.
Good luck!
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