HSBC
Head of Product Governance, UK CMB
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If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
About the Role
We’re currently seeking an experienced professional to join our team in the role of Head of Product Governance, UK CMB. This is an exciting opportunity to work as a senior leader within HBUK CMB Business Risk, where you’ll be responsible for owning and driving consistent adherence of the product governance framework in a way that supports the UK CMB growth strategy safely, efficiently and consistently, while delivering good customer outcomes. You’ll operate at pace across a broad stakeholder landscape, bringing strong product and customer outcomes expertise, a clear understanding of key UK regulatory expectations, and the leadership presence to set the right tone, behaviours and risk culture.
Key Responsibilities
In this role you’ll:
- Lead the UK CMB product governance team, ensuring robust oversight of all products and services across their lifecycle, with clear ownership, controls and audit trail
- Own the UK CMB product governance operating model (forums/committees, standards, MI, controls, escalation routes) and drive continuous improvement and simplification
- Partner closely with Product teams to ensure all new and material product developments are aligned to HBUK and Group strategies, risk appetite and customer outcomes expectations
- Define and maintain clear approval pathways for new products, material changes, customer communications, and product remediation; ensure appropriate senior sign-off and timely escalation of issues, breaches and emerging risks
- Drive simplification of the end-to-end product review and approval processes, improving decision quality and turnaround times while maintaining robust governance and evidence
- Ensure strong governance, risk management and compliance with regulatory expectations and relevant product governance frameworks, supported by high-quality documentation and management information.
- Embed delivery of good customer outcomes at the heart of product lifecycle governance, including fair value assessments and outcomes-focused insights (e.g. target market, distribution strategy, foreseeable harm and customer understanding)
- Lead oversight of periodic and event-driven product reviews, including review triggers, thematic insights, and assessment of customer impact
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Requirements
To be successful in this role you should meet the following requirements:
- Leadership skills with experience of managing, inspiring and coaching a team
- Good understanding of UK CMB products, services, channels and customer journeys, including lifecycle management of on-sale and off-sale portfolios
- Clear understanding of the UK regulatory environment and its impact on product governance and customer outcomes, with the ability to translate expectations into practical controls, MI and governance
- Strong stakeholder management skills with experience of collaborating with a variety of stakeholders
- Excellent written and verbal communication skills with the ability to share and present complex information in a clear, concise, and accurate way
- Demonstrable experience delivering risk management frameworks, controls and governance in a complex, matrixed organisation
- Proven ability to lead through ambiguity, manage competing priorities and deliver under tight deadlines.
- Experience producing and assessing high-quality governance papers and MI suitable for senior decision forums
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About Us
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Accommodations
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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