TLC Worldwide
Head of Product Management
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WE ARE HIRING A HEAD OF PRODUCT MANAGEMENT
Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?
If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.
At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed to shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.
We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.
We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.
Here are a few things that we've got to offer:
- Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
- Weekly webinars to support your development through our People Academy
- Annual TLC Wellness Week and programmes throughout the year
- TLC Culture Club - including seasonal social events, tasty lunches & more
- TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
- TLC Rise - supporting and empowering women into leadership roles
- 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
- TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our shareholder scheme
As we continue to evolve our proprietary technology platform, Cosmos, we're looking for a visionary and commercially driven Head of Product Management to shape the next generation of customer engagement, marketing intelligence, data and AI-powered experiences.
This is a rare opportunity to define the future of a mission-critical global platform that sits at the heart of our business, powering experiences for millions of consumers and supporting teams across our international network.
You'll establish world-class product management disciplines, build a clear and commercially focused roadmap, and lead a growing product function that delivers innovative, scalable and customer-centric solutions across our internal, B2B and B2C ecosystems.
Working closely with executive stakeholders, engineering, operations, data, commercial and client-facing teams, you'll help define how TLC leverages technology, data and AI to create competitive advantage, improve operational efficiency and deliver exceptional experiences for our clients and consumers.
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This is both a strategic and hands-on leadership role, requiring someone who can think long-term while delivering meaningful impact today.
In this role, you'll:
- Build a product-led culture across TLC Worldwide.
- Deliver a clear, prioritised and commercially aligned roadmap.
- Accelerate the integration of AI, automation and data-driven capabilities.
- Increase adoption and value realisation across internal and client-facing products.
- Develop a high-performing Product Management team that scales with the business.
- Position Cosmos as a strategic competitive advantage for TLC globally.
What you'll be doing:
Shape the Product Vision
- Define and own the long-term product vision and strategic roadmap for Cosmos.
- Translate business priorities into a clear product strategy and investment plan.
- Identify emerging technologies, market opportunities and customer needs that drive innovation.
- Lead the evolution of capabilities across AI, data, marketing intelligence and customer engagement.
- Balance immediate business requirements with long-term platform scalability and growth.
Build a High-Performing Product Function
- Establish robust product management frameworks, governance and best practices.
- Develop and mentor Product Managers and Product Owners.
- Create a culture of accountability, innovation, customer focus and continuous improvement.
- Embed product thinking and customer-centric decision-making across the organisation.
- Define prioritisation frameworks and operating principles that support effective decision-making.
Drive Delivery and Platform Growth
- Own and prioritise the Cosmos roadmap and product backlog.
- Partner closely with Engineering, Design and Data teams to deliver high-quality solutions.
- Lead end-to-end product delivery across platforms, applications, integrations and digital experiences.
- Balance innovation initiatives with platform stability, technical excellence and operational efficiency.
- Ensure delivery is aligned to business outcomes, customer value and commercial priorities.
Lead AI and Data Innovation
- Drive the adoption of AI-enabled products and intelligent automation across the platform.
- Leverage customer, behavioural and operational insights to inform product decisions.
- Identify opportunities for personalisation, optimisation and smarter decision-making.
- Ensure Cosmos remains a future-ready, scalable and data-driven platform.
Influence at Executive Level
- Build trusted relationships with senior stakeholders across the business.
- Present product strategies, roadmaps, investment cases and performance metrics to senior leadership.
- Translate complex technical concepts into compelling business narratives.
- Challenge assumptions, align priorities and influence strategic decisions.
- Act as the voice and advocate for Cosmos across TLC Worldwide.
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Champion Customer Experience
- Ensure a relentless focus on user needs and customer outcomes.
- Partner with commercial and marketing teams on launches, adoption and go-to-market plans.
- Develop training and enablement strategies that maximise product value.
- Continuously monitor engagement, adoption, satisfaction and business impact.
Who we're looking for:
Essential Experience
- Significant experience in Product Management, including leadership responsibility for digital products and platforms.
- Proven success developing product strategy and delivering measurable business outcomes.
- Experience leading cross-functional teams across Engineering, Design, Data and Commercial functions.
- Strong understanding of Agile methodologies and modern product management practices.
- Experience establishing governance, structure and scalable product operating models.
- Track record delivering web platforms, applications and customer-facing digital products.
- Strong commercial acumen with the ability to balance customer needs, business priorities and technical considerations.
- Experience working with distributed and offshore development teams.
- Exceptional stakeholder management and executive communication skills.
- Data-driven decision-making experience using customer insights and analytics.
Desirable Experience
- Customer engagement, loyalty, rewards, MarTech or customer experience platforms.
- AI-powered products, automation and personalisation technologies.
- Marketing intelligence or data-rich product environments.
- Scaling product functions within high-growth organisations.
- Product Management, Agile or Scrum certifications.
You're someone who:
- Thinks strategically but isn't afraid to roll up your sleeves.
- Is naturally curious and enjoys challenging the status quo.
- Brings energy, pragmatism and a solutions-first mindset.
- Thrives in fast-moving environments where priorities evolve.
- Builds trust and credibility with stakeholders at every level.
- Leads through collaboration, influence and inspiration.
- Takes ownership and accountability for outcomes.
- Is passionate about creating exceptional user and customer experiences.
Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.
At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.
A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
If you're excited by everything we've told you, then it's time to apply!
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