JPMorganChase
Head of Production Management- J.P. Morgan Personal Investing
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Head of Production Management- J.P. Morgan Personal Investing
Head of Production Management
Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to J.P. Morgan Personal Investing for our straightforward and transparent approach to investing, and the trust that 150 years of J.P. Morgan heritage brings.
J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give consumers the confidence and clarity to make informed investment decisions and achieve their financial goals.
As an Engineer at J.P. Morgan Personal Investing, you will be part of a team with great ambitions. We aim to build a top-in-market suite of mobile and web apps to provide the best investment experience for our clients.
About The Role
J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio of wealth products built on a common Investment Platform.
We are seeking a Head of Production Management to lead and evolve production operations across JPM Personal Investing, taking end-to-end accountability for the stability, resilience, and risk posture of our production and disaster recovery environments.
In this role, you will:
- Define and govern production management standards across change, incident, capacity, and automation — driving operational consistency and minimising disruption to UK customers.
- Set frameworks, tooling, and governance for engineers to run services confidently and responsibly under a "you-build-it-you-run-it" engineering culture.
- Build, fund, and lead a high-performing production management function, fostering a mature culture of operational excellence where it is a shared responsibility across all teams.
- Raise the bar on operational maturity to ensure it keeps pace with growth and service commitments.
Key Responsibilities
- Build, fund, and lead a high-performing production management function:
- Own hiring budgets, headcount forecasting, and team structure delivery.
- Define and drive the production management strategy for JPM Personal Investing:
- Set standards, frameworks, and governance for engineering teams under the "you-build-it-you-run-it" model.
- Partner with Engineering, Product, and Operations leaders to embed:
- Change, incident, capacity, and automation disciplines into team workflows.
- Foster a mature "run-the-bank" culture with collaboration, accountability, and continuous improvement across the organisation.
- Enable cross-functional alignment through:
- Clear production standards, effective runbooks, decision records, and operational roadmaps.
- Own production risk posture for JPM Personal Investing:
- Ensure controlled change, rapid incident recovery, and scalable capacity in support of business growth and service commitments.
- Partner with Risk, Compliance, and Controls to align production operations with firm policies, standards, and regulatory requirements.
- Collaborate with the ICB Incident Management team to design:
- Incident management strategy, escalation frameworks, and post-incident reviews.
- Supervise and govern change management processes:
- Ensure all production assessments, authorisations, and validations minimise disruption to environments.
- Drive adoption of AI-powered solutions and intelligent automation:
- Reduce manual intervention, accelerate incident resolution, and improve operational efficiency.
- Champion SRE principles, adopting:
- Shift-left automation, shared tooling, and consistent adoption across the firm.
- Oversee capacity management and planning to align with current and future demand, optimising performance and costs.
- Manage, mentor, and grow production management professionals:
- Develop career pathways, growth support, and succession planning.
- Foster continuous improvement loops from production incident data to upstream practices, including testing and SRE frameworks.
- Oversee vendor relationships and third-party service management:
- Ensure SLAs, ROI, compliance, and practical support for operational resilience.
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Required Qualifications
- 10+ years of experience in production management, site reliability engineering (SRE), or IT operations, including 5+ years in senior leadership accountable for production at scale.
- Strong product and business mindset supporting high-profile consumer-facing digital platforms in financial services, fintech, or similarly regulated environments.
- Demonstrated experience in:
- Designing and scaling agentic AI-enablement patterns using enterprise-approved tools.
- Establishing governance for human-in-the-loop validations, traceability/auditability, and securely handling sensitive data.
- Deep understanding of responsible AI use and control, including:
- Security/resiliency risk, data sensitivity, and risk-based governance with measurable outcomes for senior leaders.
- Exceptional communication and stakeholder management skills for influencing technical and non-technical teams across regulated environments.
- Strong technical background in:
- Modern production environments including cloud-native infrastructure, observability, CI/CD pipelines, and automation.
- Proven ability to define and govern:
- Production management standards — change, incident, capacity, automation — for multiple teams under our you-build-it-you-run-it model.
- Proven experience with SRE principles and disaster recovery planning.
- Demonstrates composure, decisiveness, and authority during incidents, vendor/regulatory escalations to protect business lines.
- Strategic vision translating complex issues into multi-year roadmaps with measurable outcomes.
- Proven transformation leadership to uplift operating models at pace.
- Experience leveraging AI-driven solutions for manual intervention reduction and incident escalation improvement.
- Experience in managing strategic vendor relationships:
- Negotiating SLAs, stewardship of performance, adherence to operational/contractual commitments.
- Strong coaching, feedback, and talent development skills, ensuring operational team maturity and workforce responsiveness.
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About Us
J.P. Morgan is a global leader in financial services, assisting prominent corporations, governments, wealthy individuals, and institutional investors with strategic advice and products. Our approach is driven by serving clients in a first-class manner.
We recognise that our success depends on the diverse strengths of our global workforce. We are an equal-opportunity employer committed to diversity and inclusion. We do not discriminate based on any protected attribute, including:
- Race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression.
- Age, marital or veteran status, pregnancy or disability, or any other attribute protected by applicable law.
We accommodate religious practices, beliefs, mental health, or physical disabilities where possible. For more information on accommodation requests, visit our FAQ.
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