enable recruitment | B Corp™
Head of Property (Customer Focus)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Head of Property (Customer Focus)
đź“Ť London | Office-based
đź’° ÂŁ50,000-ÂŁ65,000 + 20% bonus + additional benefits
Working with a fast-growing, mission-led property business that’s genuinely trying to do things differently within the housing space. They’ve built a strong reputation by transforming vacant buildings into affordable homes for young professionals, creatives, and key workers across London and the South East. The business has grown organically, now managing 750+ homes, with a huge focus on customer experience, operational quality, and community.
This role sits at the heart of the customer operation and would suit someone who combines:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Strong leadership
- Commercial awareness
- Customer experience focus
- Community-building mindset
- Calmness under pressure
- Ability to thrive in a scaling environment
You’d be responsible for:
- Driving occupancy and conversion performance
- Managing the day-to-day customer operation
- Improving processes and service delivery
- Handling escalations and complex cases
- Building stronger resident engagement and belonging
- Owning key operational KPIs
- Improve the customer experience and be the customer champion
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Ideal backgrounds could include:
- Property
- Hospitality
- Build-to-rent
- Membership/community businesses
- Customer operations
- Resident experience
- High-growth operational environments
- Been the champion of the customer journey (a must).
The business offers a strong culture, long-term progression, and a genuinely people-first environment alongside benefits including bonus, enhanced holiday, paid sabbatical, wellness initiatives, and regular team events.
Drop me a message if you’d like more information or a confidential conversation.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location