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Head of PSA UK
Head of PSA UK
About Collectors
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles while modernizing and digitalising the process. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.
Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since 1986, we have graded and authenticated millions of items, employing over 3,000 people across North America, Europe, Asia, and beyond.
Our interview process encourages video call participation to foster meaningful conversations and ensure we maintain an authentic, engaging experience. Certain stages may involve phone interviews, and for remote roles, an in-person assessment may be required in later stages.
If you require accommodation for any part of the interview process, please reach out to your recruiter directly.
About the Role
As Head of PSA UK, you will lead and grow our London Receiving Centre—a high-impact, hands-on leadership opportunity for an entrepreneurial operator with experience in building and scaling teams or businesses. In this role, you’ll oversee the day-to-day operations of approximately 15 employees while holding full P&L accountability and driving operational excellence and sustainable growth within a highly collaborative, international organisation.
You will report directly to the General Manager, Europe, and collaborate extensively with European and US-based teams across Operations, Product, Marketing, and Finance.
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On-Site Requirement
This position requires 4 days per week on-site presence.
Responsibilities
- Lead a team of 15+ employees across operations, customer intake, logistics, and support functions
- Own P&L responsibility, including budgeting, cost control, forecasting, and performance tracking
- Ensure efficient, scalable, and compliant receiving, processing, and outbound workflows
- Build and maintain a high-performance culture focused on quality, speed, customer satisfaction, and continuous improvement
- Responsible for hiring, onboarding, and developing talent as operations scale
- Collaborate with the UK Marketing Manager and Operations Lead to support growth initiatives, campaigns, and regional partnerships
- Align with US and European leadership on standards, processes, systems, and best practices
- Act as the primary on-site leader and key point of contact for internal stakeholders, partners, and vendors
- Ensure compliance with local regulations, customs processes, and company policies
- Proactively identify operational risks and implement mitigation plans
Requirements
- Proven business leadership with experience in running and scaling businesses, sites, or business units—ideally as a founder, owner, or general manager with 5+ years of experience
- Strong P&L ownership with a clear understanding of cost structures, margins, and operational efficiency
- Comfortable operating in a fast-paced, growth-driven, and occasionally ambiguous environment
- Hands-on, pragmatic, and execution-focused, balancing strategy with day-to-day operations
- Experience in building processes, structuring teams, and scaling sustainably
- Experience working in international or cross-cultural environments
- Strong stakeholder management and communication skills
- Background in logistics, operations, e-commerce, marketplaces, or regulated environments is a plus
- Knowledge of the trading card or collectibles ecosystem is advantageous (not required)
- Must be authorised to work in the UK
- Fluent in English
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Company Commitments
Collectors is committed to equal employment opportunity and values diversity, ensuring our team represents a variety of backgrounds, perspectives, and skills to better serve our global collector community.
If you require an accommodation for the application or interview process, please email people@collectors.com.
Please note: Collectors uses e-Verify to verify work eligibility where applicable.
Fraud Warning We will never ask for sensitive personal information (e.g., bank details, Social Security numbers, or national IDs) nor request payments for work-related equipment. If you suspect fraudulent contact, email us at people@collectors.com.
U.S. Applicants: View our Privacy Notice for U.S. Applicants (or our California privacy disclosures if-you reside there).
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