Balfour Beatty plc
Head of Quality and Business Performance
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Head of Quality and Business Performance
About The Role
Job Title: Head of Quality and Business Performance
Location: Scotland / Flexible (Central Belt / North of Scotland)
Company: Balfour Beatty – Regional Scotland
Working pattern: Flexible working, with travel to projects across Scotland
Lead Quality. Influence Change. Improve Performance.
Balfour Beatty is looking for a dynamic, confident and highly influential Head of Quality and Business Performance to shape and lead our quality strategy across Regional Scotland.
This is a senior, visible position for someone who is comfortable challenging established ways of working, engaging with senior stakeholders and driving accountability across complex projects and frameworks.
You could currently be working within a Tier 1 or Tier 2 contractor, construction consultancy, engineering organisation, infrastructure business or the oil and gas sector. Your background is important, but your ability to lead, influence and bring people with you will be equally critical.
You will champion a Right First-Time culture, ensuring that quality is embedded throughout the business rather than treated simply as a compliance exercise.
What you'll be doing
Key Responsibilities
As our Head of Quality and Business Performance, you will:
- Lead the quality strategy and promote a Right First Time approach across Regional Scotland.
- Develop, implement and continually improve our Quality Management System.
- Ensure compliance with ISO 9001, ISO 55001 and relevant client, regulatory and industry requirements.
- Lead quality audits, inspections, management reviews and improvement programmes.
- Analyse project and business performance data, identifying trends, risks and opportunities.
- Develop meaningful performance metrics, dashboards and reports for the Senior Leadership Team.
- Lead investigations into quality incidents and ensure lessons learned result in lasting improvements.
- Work closely with operational, commercial, design, technical and work-winning teams.
- Represent Regional Scotland at client meetings, quality forums and wider business workstreams.
- Coach, mentor and develop quality professionals and project teams.
- Challenge poor performance constructively and hold stakeholders accountable for agreed actions.
Who we're looking for
We are looking for a credible and resilient leader with the confidence to operate across all levels of the organisation.
You Will Bring
- Experience in quality assurance, quality management, business performance or continuous improvement.
- A background in construction, infrastructure, engineering, consultancy, contracting or oil and gas.
- Experience working within a Tier 1 or Tier 2 contracting environment would be advantageous.
- Strong knowledge of Quality Management Systems and ISO 9001 requirements.
- The confidence and presence to challenge, influence and gain commitment from senior stakeholders.
- Strong analytical skills and the ability to translate data into clear actions and improvements.
- Excellent communication, presentation and relationship-building skills.
- The ability to work independently, manage competing priorities and deliver to demanding deadlines.
- A proactive, solutions-focused approach with the resilience to drive change.
- The ability to coach and develop others while creating a collaborative and accountable culture.
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A relevant quality qualification or professional accreditation would be beneficial, although we are equally interested in candidates who can demonstrate substantial practical experience and a strong record of improving quality performance.
The person
This opportunity will suit someone with a strong professional presence who is not afraid to ask difficult questions or challenge the status quo.
You will be engaging and collaborative, but also decisive when action is required. You will have the confidence to walk onto a major project, engage with senior leaders and frontline teams, identify what needs to improve and ensure that agreed actions are delivered.
You will be based within the Central Belt or North of Scotland and comfortable travelling to projects and offices throughout Scotland when required.
Why join Balfour Beatty?
This is an opportunity to take ownership of a highly influential regional role within one of the UK’s leading infrastructure businesses.
You will help shape how we measure success, improve project delivery and embed a culture where quality is everyone’s responsibility.
Be the person who challenges positively, influences confidently and makes quality happen.
Professional and personal development
The size and scale of Balfour Beatty coupled with our strong pipeline of work provides incredible opportunities, regardless of what stage you are at in your career.
We encourage and empower our employees to take control of their career and explore which part of the business they want to work in and what role is right for them. We actively encourage our managers and employees to have open communication throughout the year about wellbeing, development and career opportunities.
We're proud of the Balfour Beatty Academy. Whether it’s sharpening your technical expertise, improving your personal skills or seeking support to become professionally qualified, our 70:20:10* approach to development means we have a learning approach that suits everyone.
70% learning on the job, 20% learning from those around you, and 10% formal training courses and learning events.
For further information about Balfour Beatty Scotland please go to www.balfourbeatty.com/careers - You can also check out further job opportunities in the careers section
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
Benefits
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
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- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
About Us
From Dunfermline’s tramways in 1909 to highland hospitals today, Balfour Beatty has been trusted for over a century to deliver the complex and critical infrastructure and iconic buildings Scotland relies on.
We have the people, knowledge and experience to safely deliver projects right first time, maximising value for money and ensuring a positive social impact and inclusive economic growth for local communities.
Our award-winning sustainable projects, including active travel, Passivhaus and retrofit, demonstrate our commitment to supporting Scotland’s transition towards net zero in the built environment.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com
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