British Pregnancy Advisory Service (BPAS)
Head of Quality & Patient Experience
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Head of Quality & Patient Experience
BPAS is the UK's leading provider of abortion care and reproductive healthcare, supporting more than 100,000 women each year through a network of clinics and telemedicine services. As an independent healthcare charity working on behalf of the NHS, we are committed to delivering safe, high-quality, compassionate care while championing reproductive choice.
We are seeking a Head of Quality & Patient Experience to join the Chief Nursing & Midwifery Officer's leadership team and help shape quality, safety and patient experience across our national service.
About the Role
This senior leadership role provides strategic oversight of quality improvement, patient experience, professional standards and regulatory assurance across BPAS. Working closely with clinical, operational and corporate colleagues, you will help ensure our services remain safe, effective, sustainable and patient-centred.
You will lead and develop the Quality Matrons and Patient Experience Manager, fostering high-performing teams and a culture of continuous improvement, learning and accountability.
Using data, professional expertise and insight, you will provide assurance, identify opportunities for improvement and support organisational priorities.
You will also contribute to strategic decision-making, service transformation, workforce development and quality improvement programmes that enhance patient care across BPAS.
Main Duties of the Job
- Provide strategic leadership for quality, patient experience and professional standards across BPAS
- Lead & develop the Quality Matrons & Patient Experience Manager, promoting high performance and continuous improvement
- Provide assurance on quality, patient experience, regulatory compliance and professional practice through effective use of data, insight and professional judgement
- Lead quality improvement programmes, ensuring learning drives meaningful & sustainable improvements
- Work with senior leaders across clinical, operational & corporate functions to support organisational priorities & objectives
- Support workforce planning, professional development, succession planning & professional accountability across relevant clinical groups
- Contribute to organisational transformation, service development & future models of care, ensuring quality & professional considerations inform decision-making
- Act as a visible professional leader & role model, championing BPAS values & high standards of clinical practice
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About You
You will be a Registered Nurse, Midwife or Allied Health Professional with active registration & significant experience in a senior clinical leadership role within a regulated healthcare environment.
You will bring:
- Experience leading quality improvement, change & transformation programmes
- Knowledge of clinical governance, quality assurance & regulatory compliance
- The ability to use data to identify risks and improvements
- Experience leading & developing clinical teams & leaders
About Us
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
Working with Us - Benefits
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family-friendly policies to support work-life balance
Safeguarding, Equality & Diversity
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.
We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
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Job Description
The full job description and terms and conditions of the role can be found on the right hand side of the NHS Jobs advert, under supporting documents. These are available for you to download and review.
Further Information
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.
If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Location
Hybrid - Home working with occasional to Head Office and BPAS units when required.
BPAS Head Office Orion House, Athena Drive, Tachbrook Park, Leamington Spa, CV34 6RQ
Salary
£63,240 per annum
Hours
36 hours per week | Monday to Thursday 09:00-17:00 and Friday 09:00-15:30
On Call
All members of the Senior Operating Team will be required to participate in an on-call rota. The On-Call policy and procedure is being reviewed and revised, however it is envisaged that participation will involve being available to receive emergency / on-call telephone calls up to 9pm Monday to Friday and on Saturdays and Sundays approximately 4 times per year.
For Further Information/Informal Conversation
Penny Cole at penny.cole@bpas.org
Values & Eligibility
All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
Application Outcome
If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & Pre-Employment Checks
All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
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