Barclays
Head of Relationship Management
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Head of Relationship Management
Purpose of the Role To manage relationship management initiatives and set the strategic direction. Provide support to the bank’s senior management team and manage product development risk across the organisation.
Accountabilities
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Development of strategic direction for relationship management, including:
- Implementation of up-to-date methodologies and processes
- Management of relationship management initiatives, including:
- Oversight of colleagues and performance management
- Implementation of departmental goals and objectives
- Oversight of departmental efficiency and effectiveness
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Relationship management of stakeholders, including:
- Identifying and maintaining relevant stakeholders
- Ensuring the quality of external third-party services
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Development and implementation of policies and procedures for relationship management
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Management of relationship management risk, including:
- Identification of potential risks
- Development of mitigation strategies
- Alignment of relationship management and compliance functions
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Monitoring financial performance, including:
- Tracking revenue, profitability, and cost control
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Conducting market research to identify trends, competitive opportunities, and regulatory changes
Director Expectations
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Lead a business function, contributing to strategic initiatives and managing complex, critical projects
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Provide significant input to policies, procedures, and function-wide strategic plans
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Manage teams or sub-functions, embedding a performance culture aligned with business values
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Leadership and decision-making responsibilities for:
- Project execution and coordination
- Training and coaching less experienced specialists
- Providing insights for long-term profitability, risks, and strategic decisions
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Expert advice to senior management and committees
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Budgeting, resourcing, and policy creation for key initiatives
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Compliance and regulatory adherence, ensuring relevant processes facilitate compliance
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Stakeholder influence, including negotiating with senior counterparts internally and externally
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Represent key clients and functions as the principal contact point
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Advocate Barclays’ interests with regulators or advocacy groups
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Extensive knowledge of:
- Industry theories and best practices
- Current sector/functional developments
- Market trends and external influences
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Analytical and interpretative thinking for problem-solving, particularly in complex scenarios
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Ability to make strategic decisions within defined areas
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Collaborative leadership aligning with Barclays Values (Respect, Integrity, Service, Excellence, Stewardship) and Barclays Mindset (Empower, Challenge, Drive)
Leadership Behaviours (LEAD)
All Senior Leaders must demonstrate:
- L – Listen and be authentic
- E – Energise and inspire
- A – Align across the enterprise
- D – Develop others
Key Accountabilities
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Strategic & Business Outcomes
- Define and drive the sustainable growth and strategic direction of a major client coverage business
- Ensure alignment with client, industry, and organisational priorities
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Delivery, Change & Transformation
- Lead the evolution of the operating model via transformation initiatives that enhance:
- Effectiveness
- Scalability
- Productivity
- Client outcomes and commercial performance
- Lead the evolution of the operating model via transformation initiatives that enhance:
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Commercial, Customer or Colleague Impact
- Accelerate commercial outcomes through:
- Improved client engagement
- Strategic relationship-building
- Creation of long-term value
- Accelerate commercial outcomes through:
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Risk, Governance & Control
- Ensure sustainable performance within a strong risk and control environment
- Senior oversight of:
- Governance
- Credit
- Conduct
- Regulatory obligations
- Operational resilience
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Leadership, Collaboration & Stakeholder Management
- Influence enterprise-wide decisions, building cross-functional partnerships with:
- Banking
- Private Banking
- Group functions
- Represent the organisation externally and internally
- Influence enterprise-wide decisions, building cross-functional partnerships with:
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Capability, Innovation & Future Readiness
- Build a high-performing leadership team and talent pipeline
- Strengthen succession readiness and position the business for long-term success
- Foster a culture of continuous improvement
Our Work Experience
The combination of Barclays’ culture, values, sustainability commitments, and recognition programs defines our work environment—but at its core, it’s our people. Our employees embody:
- Self-discipline and hard work
- Curiosity and proactivity
- Trustworthiness, humility, and truthfulness
- A shared mindset of teammate success and collaboration
- A commitment to making a positive impact
We’re proud to be #1 Top Workplace in our area.
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