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Head of Resource Planning
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Head of Resource Planning
Head of Resource Planning
Field: Service Engineering Potential Locations: Swindon or London Salary Offer: Competitive base salary + package
About the Role
This fast-growing organisation is seeking an experienced Head of Resource Planning to:
- Oversee their entire national field service engineer diaries and workload distribution across the UK.
- Provide flexible, remote-hours working options, with location flexibility available.
- Drive forward a successful planning function with rigorous attention to detail and operational leadership.
The ideal candidate is hands-on, self-motivated, and must demonstrate exceptional planning skills with the following qualifications:
Key Responsibilities
- Directly manage field service engineer diaries
- Optimise engineer workloads with real-time adaptability to job volume and demand fluctuations
- Lead teams within dynamic working schedules and operational targets
- Coordinate complex diary arrangements across multiple field teams
- Utilise advanced analytics, Excel proficiency and strong data-quality management skills
- Report back to senior stakeholders with confidential and accurate workload performance metrics
- Work closely with commercial teams to align planning outputs with company revenue goals
- Drive continuous improvement in efficiency and system error reduction
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Essential Requirements
- Proven track record in resourcing planning functions within field service operations
- Ability to oversee multi-dimensional field resource schedules from cadence to distribution
- Reporting clear, actionable insights with economic reasoning
- Strong Excel/Reporting skills foradian workload analysis and forecasting processes
- Exceptional communication & negotiation skills to manage stakeholders (e.g., commercial, operations, delivery)
- Clear understanding of resource mapping tools (MyJobber, Five9. etc), capacity planning algorithms and workforce demand predictions
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Preferred Qualifications
- Bachelor’s degree (Engineering, Business or Business Management)
- Exposure to ERP/field resource software (Navision, SAP etc.) will be beneficial
- Experience managing teams of 15+ field service engineers
Benefits
(Benefits section would be customised per company policy for candidates during interviews. Contact the recruitment team for further clarification.)
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