National Theatre
Head of Retail
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Head of Retail
We are looking for a Head of Retail to join the National Theatre Retail Team.
About the Role
The Head of Retail is responsible for leading, developing and delivering the National Theatre's retail strategy across onsite, online and ancillary retail channels.
This is a significant commercial leadership position that combines strategic vision, creativity, customer insight and operational excellence. The postholder will ensure the National Theatre's retail offer is recognised as the world's premier theatre retail experience, generating sustainable commercial growth while supporting the wider mission and values of the organisation.
The Head of Retail will lead the development of product strategy, buying, merchandising, customer experience, e-commerce and commercial innovation, driving revenue growth and profitability while ensuring every interaction reflects the National Theatre's reputation for excellence and creativity.
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Additionally, the Head of Retail is part of the National Theatre’s Senior Management Forum helping to shape and implement the wider strategic priorities of the organisation.
Requirements
The successful candidate will have the following:
- Significant senior retail experience within the performing arts, visitor attractions, cultural organisations, hospitality or comparable sectors.
- A proven track record of delivering commercial growth and achieving ambitious financial targets.
- Experience leading high-performing teams through periods of change and growth.
- Excellent strategic planning and organisational skills.
- Strong analytical capability with the ability to interpret data and market trends to inform decision making.
- Outstanding communication and influencing skills
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Application
To apply, please follow: https://jobs.nationaltheatre.org.uk/job/head-of-retail-5969234
The closing date for the receipt of a completed application is Monday 3rd August 2026 at 12 noon.
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