Oetker Hotels
Head of Revenue (Maternity Cover)
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Head of Revenue (Maternity Cover) – The Lanesborough
About The Lanesborough
Awarded No. 1 Hotel in London in the Travel + Leisure World’s Best Awards, The Lanesborough is located in prime můžehyde Park, just steps away from Harrods, Harvey Nichols, and London’s most exclusive shopping districts, Sloane Street and Knightsbridge. This grand luxury mansion has been entirely redesigned by Alberto Pinto, offering:
- 93 luxurious suites and bedrooms
- Modern British dining at the Lanesborough Grill
- The vibrant Library Bar and Garden Room
- The iconic Lanesborough Club & Spa
Push the boundaries of exceptional hospitality with Oetker Hotels Masterpiece Collection, where each property is a landmark in elegance, preserving a tradition of legendary European hospitality since 1872.
About the Role
We are seeking an ambitious Head of Revenue (Maternity Cover) to ensure that our financial strategy aligns with our unwavering commitment to luxury service. This hands-on leadership role involves driving revenue optimisation, fostering a ‘Revenue Management’ culture, and maintaining unparalleled guest satisfaction.
responsibilities & duties
- Act as the knowledge expert on revenue management (internal and external)
- Provide strategic direction and oversee revenue strategy with the Executive team
- Strategically implement targets to exceed occupancy and average room rate ambitions, while improving yield management
- Ensure Revenue Generation Index (RGI) exceeds fair share and aligns with budgeted targets
- Employ sales and upselling techniques to maximise revenue and guest spending
- Inventory and overbooking management for dynamic pricing
- Group quoting and block management to optimise profitability over group stay periods
- Forecasting and reporting: Provide accurate assessments for future business and operational planning.
- Daily/weekly reporting on forecast vs. actuals
- Analysis and comparison of historical performance data
- Conduct competitor analysis on pricing, trends, and availability
- Ensure a welcoming, high-service environment for guests and staff
- Leadership responsibilities: Drive performance and motivation while setting high service standards
- Champion Revenue Management principles across all departments
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Key Requirements
The ideal candidate should:
-
Essential qualifications:
- Proven experience in a similar revenue leadership role at a 5-star luxury hotel (preferably in London)
- Strong leadership experience, including team management
- Exceptional communication and conflict resolution skills, both verbal and written
- Meticulous attention to detail, reflecting in everything from strategy delivery to grooming standards
- Advanced analytical expertise, including data interpretation and report creation
- Deep understanding of Operating System (Opera) (familiarity with Rate Configuration and OXI management)
-
Preferred attributes:
- Experience with SynXis, IDeaS RMS, or other revenue management solutions
- Total Revenue Management background incorporating F&B or Spa Revenue Management
- Customer service leadership demonstrated through high standards for guest experience
The role is available from October.
Benefits & Rewards
Financial Wellbeing
- Season Ticket Loan (Public transport)
- Enhanced Pension Scheme
- Life Insurance (Personal safety net)
- Complimentary Dry Cleaning-Policy
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Health & Wellness
- Free meals on duty
- Cycle-to-Work Scheme
- Annual Flu Vaccinations
- Discounted chiropodist and massage services
- "Substantiality" initiatives (Wellness returns and retrictions)
- Social & Sports Activities: Football, yoga, pilates, running club
- Employee Assistance Programme (EAP)
Career Growth & Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure for enrichment
- Partnership with top-tier training providers
- Internal Learning Gateway access
- Free e-learning platform with course content for professional growth
- Subsidiary funding for professional qualifications & certifications
- ‘Recommend-A-Friend’ scheme (Financial incentives)
Recognition & Social Extended Benefits
- Annual award programmes with generous prizes
- Long-serving staff acknowledgement (Special recognition formats)
- Preferential Guest Room Rates for staff and families
- 50% discount on F&B and Club & Spa treatments
- Inclusive social calendar:
- Annual recognition party
- Holiday celebrations (Children’s Christmas, Departmental appreciation lunches)
- Golf/Pub quizzes
- Sponsorship and participation in special life/events (birthdays, milestones, weddings)
Terms and conditions apply to all offered benefits
Eligibility
- Must comply with UK work visa/residency requirements under the Asylum & Immigration Act 1996.
- Government-verifiable status as part of the application process.
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