Key Accountabilities Include

• Provide strategic leadership across Risk & Operations, setting direction and priorities aligned to FPC mission outcomes and organisational objectives.
• Set and lead the integrated operating model for FPC Risk & Operations. Establish and lead a coherent, scalable operating framework that enables consistent and effective delivery across all services, defining clear standards, processes, templates, and controls. Ensure activities are unified through common ways of working and governance, and drive continuous improvement and maturity across all areas to maintain high-quality, consistent, and fit-for-purpose delivery.
• Lead strategic communications, engagement, and messaging for FPC. Working in partnership with HMRC Communications specialists, establish and maintain communications frameworks and libraries that enable accurate and consistent victim correspondence, internal communications, senior briefings, and responses to FOIs, Parliamentary Questions and media. Ensure all communications are aligned, authoritative, and drive effective customer education, guidance, and behaviour change.
• Lead corporate planning, financial management, and operational resilience. Own oversight of budgets, business planning, benefits realisation, and business continuity, working with peers to ensure resources are prioritised effectively and the FPC remains resilient and responsive to changing demand and threat conditions.
• Lead the evolution and application of a data-driven risk and performance management system. Define and continuously mature a framework for risk identification, control effectiveness, data collection, and performance analytics, embedding a threat- and control-led approach across all activity. Ensure incident data, vulnerabilities, and outcomes are mapped to kill chain threats and supported by KRIs/KPIs aligned to control effectiveness. Deliver authoritative ExCom reporting on identity fraud risks, control coverage, and operational impacts-driving clear prioritisation, escalation, and timely intervention.
• Embed quality assurance, standards, and operational consistency. Establish and continuously improve internal processes, playbooks, templates, and service quality monitoring approaches, ensuring consistent, high-quality delivery and repeatable standards across all operational activities.
• Champion and lead a single, trusted knowledge and quality environment across FPC. Ensure operational guidance, standards, performance insight, and learning are governed and maintained as a single source of truth, embedding quality assurance, version control, monitoring, and continuous improvement to enable consistent delivery and effective decision-making across FPC.
• Translate operational data into decision-making insight and action. Ensure fraud performance metrics, risk indicators, and incident data are synthesised into clear, actionable insight for senior leaders, driving prioritisation, escalation, and timely intervention across the fraud threat landscape.
• Build organisational capability: workforce planning, recruitment, onboarding, learning, and talent development across the directorate, including role-specific skills in fraud operations, risk, assurance, data, and knowledge management.
• Maintain strong stakeholder relationships, influencing at senior levels and partnering across functions to share intelligence, align communications, strengthen controls, improve operational readiness, and deliver agreed fraud prevention outcomes.

Essential Criteria:

• Strong leadership of multi-disciplinary teams, with experience creating an inclusive, high-performing culture and delivering through others in complex, fast-paced environments.
• Proven operational leadership capability, with the ability to set direction, prioritise competing demands, and deliver outcomes to clear standards, timescales, and governance expectations.
• Strong risk and performance management expertise, including experience of using data, metrics, and structured frameworks to assess control effectiveness, identify and escalate risk, and drive evidence-based decisions and continuous improvement.
• Experience designing, implementing, or evolving operating models and ways of working, including establishing standards, processes, controls, and governance to enable consistent, scalable delivery.
• Excellent stakeholder management and influencing skills, with experience working across organisational boundaries to align priorities, resolve complexity, and deliver shared outcomes with senior stakeholders.
• Strong communication skills, with the ability to translate complex operational, technical, or risk information into clear, audience-appropriate messaging, including inputs to senior briefings and external outputs.
• Experience of financial and resource management, including planning, prioritisation, and ensuring delivery aligns to organisational objectives and constraints.
• Ability to lead and embed change, including shaping new approaches, driving adoption of consistent standards, and delivering sustainable improvements across people, process, and performance.

Desirable Criteria:

• Experience working in fraud, cyber security, financial risk, assurance or similarly regulated operational environments.
• Knowledge of service management, quality assurance, and continuous improvement approaches (e.g., ITIL, Lean, Agile) and how these can be applied in operational settings.
• Experience designing or delivering communications/awareness campaigns across a range of internal, customer, business, or public facing audiences, including through SharePoint.
• Strong data literacy, including asking the right questions, use of effective data visualisation and dashboarding to drive decision-making, performance management, and service improvement.
• Experience with workforce planning, recruitment and capability development for specialist and technical roles.
• Relevant professional qualifications (e.g., finance, risk, audit, project/programme management) or equivalent experience.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in the 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These Sites Are

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more