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Head of Risk & Fraud
Head of Risk & Fraud – Eneba
About Eneba
At Eneba, we’re building an open, safe, and sustainable marketplace for today’s and tomorrow’s gamers. Our platform supports near 20 million+ active users—and continues to grow rapidly—providing unparalleled trust, safety, and accessibility. Proud of what we’ve achieved in a short time, we invite you to join us as we expand, diversify our offerings, and scale alongside the dynamic gaming community.
About The Team
The Risk & Fraud team is focused on preserving the backbone of a marketplace: trust. Every transaction must distinguish between genuine players and fraudulent actors—without hindering legitimate activity. Our responsibilities span both immediate defense (alert review, chargeback management, Customer Support escalations) and long-term strategic initiatives (fraud program design, KPI ownership, evolution of risk models).
We view fraud prevention as a core discipline, not a cost centre.
About Your Role
As the Head of Risk & Fraud, you set and enforce the critical threshold between safety and loss across the entire business.
You’re not just a financial arbiter—you shape fraud strategy for all products, lead your team, and dictate the impactful decisions that drive the numbers: partner selection, trusted model adoption, risk line accuracy, and risk influence in new product design.
When stakeholders ask, “How exposed are we, and what are we doing about it?”, you deliver clear, data-backed answers—not speculation.
Responsibilities
- Owner of the Number: Accountable for fraud financials, including payouts, chargeback rates, approval rates, and false-positive rates—end-to-end across the business. Justify trends and uphold outcomes.
- Leader of the Team: Build a capable second-level leadership tier, develop team members, and ensure scalability of the Risk & Fraud function.
- Strategy Setter: Set fraud risk nationwide, balancing what we develop versus acquire, investment trade-offs, and how multi-product fraud programs are executed.
- Partnership Principal: Direct commercial RFP processes, fraud partner negotiations, SLAs, and day-to-day accountability for partner performance.
- Cross-Functional Partner: Ensure fraud risk is embedded into product and engineering design early, not retrofitted after incidents.
- Compliance Anchor: Manage risk-related regulatory (PSP, KYC), law enforcement interactions, and internal/extern accrual obligations.
- Final Word on Risk: Ultimate escalation for high-stakes decisions, representing Risk & Fraud in leadership forums with data-driven rigor.
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Requirements
Experience:
- Minimum 4 years in fraud, risk management, or financial crime (preferably in fast-paced/high-growth environments).
- Leadership track record: led a team before and owned fraud outcomes completely—not just tactical execution like queue clearing.
Execution & Impact:
- Proven track record: Quantifiable successes in fraud-reduction initiatives (e.g., strategic redesigns that improved payout/approval ratios).
- Trade-off awareness: Demonstrated your ability to balance risk vs. growth and articulate strategic reasons for your choices.
Commercial & Budget Mentality:
- Hands-on experience in partner negotiations, budget management, SLA accountability.
Data Sophistication:
- Intrinsic comfort reading and interpreting metrics; diagnosing performance gaps independently.
- Preference for experience with SQL or Databricks frameworks.
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Team Leadership:
- Thrives on talent development; sets clear expectations, provides coaching, and builds a self-sustaining risk function.
Domain Awareness:
- Preferred background in gaming, digital marketplaces, e-commerce, or payments, with knowledge of fraud patterns (e.g., promo abuse, reseller fraud, account takeovers).
Compliance & Regulatory:
- Operates within regulatory boundaries while maintaining clear risk vs. compliance responsibles.
Communication & Spearheading:
- Fluent in written and spoken English at an executive level—must craft strategy and lead with clarity across diverse teams globally.
Benefits
- Employee Stock Options for ownership in the business.
- Scale a unique product as we grow.
- Varying incentive systems including:
- Performance-based bonuses
- Referral rebates
- Additional paid leave
- Personal development budget
- Paid volunteering opportunities.
- Flexible work models, including:
- Office-based work
- Full or hybrid remote options
- Travel-friendly work style.
- Unmatched professional growth with supportive feedback and clear career pathways.
Application Instructions: Attach your resume in English. For privacy notices, visit: Candidate Privacy Notice.
Talent & Data Note: We may use AI tools to streamline recruitment (e.g., resume analysis), but final hiring decisions are human. To understand your data handling, contact us directly.
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