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Head of Service Strategy
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Head of Service Strategy at the Money and Pensions Service (MaPS)
Remuneration: Competitive Location: National with 4 days per month in Bedford Application deadline: 23:55, 5th July 2026
Contact via MaPS jobs portal after the linked LinkedIn advertisement period.
Where leadership meets lasting national impact
About the Organisation
The Money and Pensions Service (MaPS) is dedicated to delivering a transformative vision: better financial futures for everyone in need. As an independent body sponsored by the Department for Work and Pensions, MaPS sits at the heart of the UK’s financial wellbeing strategy. Its mission drives pensions guidance, debt advice, money guidance, consumer protection, and strategic transformation—шовarsego four pillars:
- Pensions guidance: Arming individuals with the knowledge to make informed decisions about their retirement
- Debt advice: Supporting people to navigate financial challenges
- Money guidance: Providing clear, practical tools for everyday financial management
- Consumer protection & strategy: Leading policy and regulatory innovation to safeguard financial security
At its core, MaPS pioneers ambitious change—including the once-in-a-generation transformation of pensions holistically worldwide.
The Challenge
MaPS delivers the Pension Data Platform (PDP), the backbone of pensions dashboards. Thanks to this innovation, millions can now safely and seamlessly view all of their pension pots in one place.
As PDP reaches live service, demanding a high-calibre leadership team, the next phase of its evolution is critical.
This is your chance to define what comes next.
Head of Service Strategy
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The Role
As Head of Service Strategy, you will spearhead the long-term evolution of the Pension Data Platform, ensuring its alignment with:
✔ Policy outcomes ✔ User-centric needs ✔ System-level sustainability
Reporting directly to the Service Owner, you will shape a strategic roadmap that translates policy ambitions into a coherent, future-focused direction—balancing innovation with operational stability as millions rely on the PDP daily.
Your leadership will bridge:
- Government policy
- User insights
- Digital delivery
Responsibilities
- Strategic vision & roadmap: Define 3-5 year direction of the platform, locking into MaPS and government priorities
- Policy-to-service translation: Convert legislative change and regulatory intent into clear, tangible service outcomes
- User-centred evolution: Embed UCD (user-centred design) and qualitatively refine the platform for all social segments
- Ecosystem alignment: Foster harmonious collaboration between PDP and provider transformation for long-term scalability
- Backlog & prioritisation: Shape high-level priorities in line with MaPS values—balancing user value with span capability
- Service quality & performance: Define success metrics, SLAs, and impact frameworks for live, real-world evaluation
Your impact: You will ensure PDP remains strategic, inclusive, accessible, future-proof, and balanced—delivering value across millions of users, thousands of schemes, and industry shifts.
Who We Seek
You will bring sharp strategic judgment, a user-first mindset, and fluency in complex public-private ecosystems.
Essential Experience
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check In 1 of the following:
- Strategic leadership in large-scale digital transformation (preferably in Government Digital Service (GDS) or similar)
- Policy-to-service articulation: Translating regulatory or policy frameworks into actionable delivery plans
- User-centric organisational shifts: Driving design-led transformations across significant service landscapes
- Stakeholder alignment: Navigating multi-party networks (government, regulators, sector leaders)
Key Strengths
- Strategic clarity: Communicate a definitive 10-year vision -"Influence, negotiation and alignment": High impact on senior stakeholders
- Contextual synthesis: Articulate a joined-up picture from policy, user need, and technical constraints
- High-velocity confidence: Thrive in a system-changing national programme—pivoting as policy landscapes evolve
Why Join Us?
This is rare—rebel: a leadership role to shape the core of a national infrastructure. You will redefine how PDP impacts pension finance for the UK’s workforce—directly enhancing millions of lives, industry competitiveness, and government policy delivery.
You’ll sit at the intersection of:
- Policy & regulation
- User experience & innovation
- Digital product management
Would you be confident our goals aligned?
We’d love to discuss this opportunities further. Get in touch with GatenbySanderson:
- Olivia Robinson, Associate Consultant: Olivia.robinson@gatenbysanderson.com
- Khadeeja Khalid, Senior Research: Khadeeja.khalid@gatenbysanderson.com
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