Ricoh Europe
Head of Skills & Learning Experience
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Head of Skills & Learning Experience
Head of Skills & Learning Experience – EMEA
About Ricoh
A global leader in digital services, recognised for innovation, sustainability, and a people-first culture:
- Featured in the Gartner Magic Quadrant
- Ranked in Forbes’ World’s Best Employers 2025
- Listed among the Global 100 Most Sustainable Companies
Ricoh fosters an inclusive environment where colleagues thrive, contributing to a sustainable future while growing personally and professionally.
Our Purpose
"People Transform When They Love What They Do" Guided by The Ricoh Promise, we prioritise: ✔ Supportive growth ✔ Meaningful impact ✔ Shared idea-sharing and collaboration
What You’ll Be Doing
As Head of Skills & Learning Experience (EMEA), you’ll execute Ricoh’s learning strategy, ensuring a consistent, engaging, future-focused approach tailored to EMEA colleagues.
Learner Experience & Brand
- Define and deliver an EMEA-wide learner experience strategy, focusing on consistency, personalisation and accessibility.
- Lead the implementation of learning design principles aligned with Ricoh’s strategic goals.
- Develop a language localisation strategy for inclusive, culturally relevant learning.
Learning Design & Content Strategy
- Drive learning design, digital content creation, and curation to deliver high-quality, scalable solutions.
- Oversee core competencies in:
- Induction
- Compliance learning
- Digital skills
- AI-related capabilities
- Behavioural development
- Partner with business units to design functional learning offerings.
- Design reskilling & upskilling programmes for Business Transformation, Talent Mobility & future readiness.
- Establish learning impact metrics and monitor L&D performance.
- Ensure Ricoh’s brand and Employee Value Proposition (EVP), including key pillar "Love to Grow", reflects in all learner touchpoints.
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Future-focused Learning
- Champion AI, analytics, and LXP enhancements to evolve the learning experience.
- Stay ahead of external market trends to keep Ricoh competitive and future-ready.
Skills Strategy & Experience
- Lead skills frameworks and transition Ricoh to a skills-based organisation.
- Create enhanced job architecture via skills frameworks and technology integration.
- Develop strategic business cases (e.g., Internal Talent Marketplace).
- Advocate for market insights, benchmarking, and trend assessments as Ricoh’s strategy evolves.
- Promote a skills-first learning culture among senior leaders, positioning L&D as a strategic performance driver.
Team Leadership & Cross-functional Delivery
- Coach and develop a future-focused EMEA team, ensuring alignment between standards, ways of working, and expectations.
- Matrix-manage L&D functions, business units, and regions to simplify processes and prioritise shared goals.
- Incorporate learner feedback to assess effectiveness and provide learning impact insights.
- Oversee multi-country strategic plans, especially for Mercado Total Sharing (MTS), ensuring consistent execution.
What You’ll Need
Ideal candidates will demonstrate:
✅ Experience in directing learning strategies for multi-national, multi-lingual organisations. ✅ Expertise in leveraging Learning Technologies & digital tools to accelerate business transformation. ✅ Proven ability to embed skills frameworks at scale, design reskilling/upskilling programmes, and advance skills-based cultures. ✅ A voracious drive for innovation—by bringing external market best practices to Ricoh. ✅ Leadership skills in orchestrating matrix teams & EMEA-wide initiatives. ✅ Outstanding communication, collaboration, and business-case skills, with an ability to engage senior leaders. ✅ A user-centric design mindset, valuing accessibility, localisation, and inclusivity.
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You’ll Enjoy
At Ricoh, work is meaningful, supportive, and rewarding. Our people-first culture is built on these four pillars:
💙 Love to Connect
- Join an openness-driven, inclusive global community.
- Experience genuine collaboration, trust and encouragement.
🌱 Love to Grow
- Access to career development pathways, mentorship, and future skills training.
❤️ Love to Give Back
- Impact through volunteer opportunities, sustainability initiatives, and community projects.
⚡ Love to Succeed
- Fair rewards and recognition, including:
- Flexible working
- Wellbeing resources
- "Imagine. Change." Awards (peer-colleague celebrations)
Equality & Inclusion
Ricoh is an equal opportunities employer. We celebrate diverse perspectives and are committed to:
- Fair hiring decisions based on skills, experience, and potential.
- An inclusive recruitment process.
- Reasonable adjustments for any applications—please let us know how we can support you.
Ready to love what you do? Help us shape what comes next—apply today.
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