Markerstudy Group
Head of Solutions Design
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Head of Solutions Design
Role Purpose
To lead the end-to-end design of corporate partnership propositions, acting as the bridge between sales, operations, technology, finance and legal. This role is responsible for architecting the customer journey, defining the technical integration, and—crucially—owning the development of the contractual frameworks and commercial schedules that underpin every new partnership.
We are a flexible, hybrid working employer. We do have offices based in Manchester, Peterborough, and London, where frequent travel would be expected. However, the primary role will involve being out and about, meeting with clients and partners as needed.
Key Responsibilities
- Proposition Architecture & Solution Design
- Customer Journey Mapping: Design the end-to-end user experience for personal lines products (Motor, Home, Pet, etc.) via partners' platforms, ensuring compliance with Consumer Duty.
- Technical Scoping: Capture requirements for API integrations, white-label portals, and data-sharing protocols between Markerstudy Retail and external partners.
- Operational Viability: Validate back-office/claims teams’ support for agreed service levels and volumes, guaranteeing first-class customer outcomes.
- Process Optimisation: Specialise in mapping and improving the "quote and sales journey" and "claims notification" processes for seamless user experiences.
- Proposition Design: Create innovative solutions to engage customers and develop propositions tailored to target markets.
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Contractual & Commercial Structuring
- Contractual Frameworks: Ensure quality drafting of Commercial Schedules through detailed requirements capture.
- Commercial Modelling: Define commission structures and performance incentives (penalties/bonuses) in collaboration with finance teams.
- Service Level Agreements (SLAs): Architect performance metrics (e.g., call times, claim accuracy, renewals) based on agreed SLAs.
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Risk & Governance
- Product Governance: Coordinate fair value assessments for partnerships, ensuring compliance with FCA requirements.
- Legal Liaison: Interface between Sales and Legal/Compliance to streamline contract execution while mitigating risk.
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Key Skills & Experience
- Preference for experience in a fast-paced/insurtech domain to drive innovative propositions.
- Ability to influence C-suite stakeholders and harmonise relationships across Markerstudy Retail, insurers, and partners.
- In-depth understanding of UK regulatory requirements, particularly Consumer Duty, and fair value principles for demographic suitability.
What We Offer
- Collaborative, fast-paced work environment.
- Private Medical Insurance.
- Yearly bonus scheme.
- 25 days annual leave (+ Bank Holidays + option to buy additional leave) – leave increases with service length.
- Life Assurance (up to 4x annual salary).
- Vibrant, modern offices.
About Us
Our underwriting strategy focuses on special risk factors to benefit customers’ interests, delivered by a team of friendly, empowered underwriters. We exclusively work through UK insurance intermediaries and prioritise adherence to professional standards. Our products are widely featured on Aggregators like Confused.com, Go Compare, and Compare the Market via broker partnerships.
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