FNZ
Head of Supplier Management
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Head of Supplier Management
Head of Supplier Management
About the Role
The Head of Supplier Management is responsible for leading supplier management across UK Operations, ensuring third-party providers deliver resilient, high-quality and cost-effective services aligned to operational and business priorities. The role holder owns comprehensive oversight across the full lifecycle of suppliers, including performance, governance, risk and relationship management, driving continuous improvement, operational resilience and value delivery.
This position collaborates closely with Operations, Procurement, Legal, Risk and Finance, enhancing supplier governance and control. It also ensures that outsourcing and intergroup arrangements are supported by effective supplier management, including robust capability, capacity and governance to provide clear evidence of oversight.
This role champions exceptional customer outcomes, reducing consumer harm through effective oversight, service standards, controls, and customer outcome reporting.
Specific Responsibilities
Strategy
- Define and lead the supplier management strategy for UK Operations, aligning with business priorities, risk appetite and control requirements.
- Cultivate and strengthen relationships with key suppliers to enhance service delivery, foster innovation and deliver sustainable value.
- Partner with senior stakeholders across Operations and corporate functions to ensure effective governance and targeted decision-making towards strong delivery outcomes.
- Provide clear reporting and insights on supplier performance, risks and priorities to aid leadership decision-making and supported action.
Process
- Oversee the supplier governance and performance framework across key operational suppliers.
- Monitor supplier performance against contractual commitments, service levels, KPIs, and customer outcomes, taking action when standards are not met.
- Identify, assess, and manage supplier-related risks, including operational, regulatory, financial, concentration and continuity risks.
- Lead escalation and remediation efforts for supplier issues or service failures, ensuring timely resolutions with clear accountability.
- Drive continuous improvement across the supplier base, focusing on service optimisation, process simplification, resilience planning and cost efficiency.
- Support the seamless sourcing, onboarding, transition and exit activities to facilitate controlled change and operational readiness.
- Verify that outsourcing and intergroup arrangements are backed by Capability, resources and governance to promote effective oversight and ongoing control.
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- Commit to ensuring that third-party suppliers deliver optimal customer outcomes while minimising consumer harm via:
- Effective oversight
- Appropriate service standards
- Robust controls
- Meaningful customer outcome reporting
People
- Lead supplier management activities within UK Operations, setting clear standards, priorities and expectations.
- Build and refine a strong supplier management capability with necessary commercial, operational and risk management disciplines.
- Act as the senior escalation contact for critical supplier issues and strategic supplier decisions.
- Promote a culture of ownership and collaboration, prioritising continuous improvement and sound risk management in accordance with FNZ values and control expectations.
Experience Required
- Strong experience in supplier management, vendor management, outsourcing, procurement, or commercial operations within complex operational environments.
- Thorough understanding of supplier governance, service management, third-party risk, and performance frameworks.
- Experience overseeing outsourcing and intergroup arrangements, including familiarity with governance, capability, and resource requirements to substantiate effective oversight.
- History of managing strategic suppliers and communication skills enabling effective influence of senior stakeholders across operational and corporate functions.
- Strong commercial judgement balanced around service quality, resilience, cost and risk.
- Experience in regulated environments with high governance and control expectations.
- Exceptional analytical skills and problem-solving capabilities, with an ability to translate insights into strategic actions.
- Strong communication and leadership competencies, coupled with credibility to interface effectively at senior levels.
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About FNZ
FNZ is dedicated to opening up wealth to enable everyone, everywhere to invest in their future according to their preferences.
We believe the foundation of this already exists in the wealth management industry, although complexity often hinders progress.
We’ve established wealth’s growth platform to address that.
Our global, end-to-end wealth management platform integrates modern technology with the business and investment operations, all within a regulated financial institution.
Today, FNZ partners with global financial institutions, managing over US$2.5 trillion in assets on platform (AoP).
Together with our clients, we empower nearly 30 million people across various wealth segments to invest in their future.
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