FNZ Group
Head of Supplier Management
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Head of Supplier Management
Head of Supplier Management – UK Operations
About the Role
The Head of Supplier Management is responsible for leading supplier management across UK Operations, ensuring third-party providers deliver resilient, high-quality, and cost-effective services closely aligned with operational and business priorities.
The role holder owns supplier oversight across the full lifecycle, including performance, governance, risk, and relationship management, and drives:
- Continuous improvement
- Operational resilience
- Value delivery
The position works closely with Operations, Procurement, Legal, Risk, and Finance to strengthen supplier governance and control, ensuring outsourcing and intergroup arrangements are supported by appropriate Supplier Management capability, capacity, and governance to evidence effective oversight.
Key Responsibilities
Strategy & Stakeholder Engagement
- Define and lead the supplier management strategy for UK Operations, ensuring alignment with business priorities, risk appetite, and control requirements.
- Build strong relationships with key suppliers to:
- Improve service delivery
- Foster innovation
- Deliver sustainable value
- Partner with senior stakeholders across Operations and corporate functions to:
- Support effective governance
- Ensure clear decision-making
- Drive strong delivery outcomes
- Provide clear reporting and insights on:
- Supplier performance
- Risks
- Priorities
- To support leadership oversight and action
Process & Governance
- Own the supplier governance and performance framework across key operational suppliers.
- Monitor supplier performance against:
- Contractual commitments
- Service levels
- Key Performance Indicators (KPIs)
- Customer outcomes
- Take corrective action where standards fall short
- Identify, assess, and manage supplier-related risks, including:
- Operational risks
- Regulatory risks
- Financial risks
- Concentration risks
- Business continuity risks
- Lead escalation and remediation for supplier issues or service failures, ensuring:
- Timely resolutions
- Clear accountability
- Drive continuous improvement across the supplier base, including:
- Service optimisation
- Process simplification
- Resilience planning
- Cost efficiency
- Support sourcing, onboarding, transition, and exit activities to ensure:
- Controlled change
- Operational readiness
- Ensure outsourcing and intergroup arrangements are supported by:
- Appropriate Supplier Management capability, resources, and governance
- Demonstratable effective oversight and ongoing control
- Ensure third-party suppliers deliver good customer outcomes and minimise consumer harm through:
- Effective oversight
- Appropriate service standards
- Robust controls
- Meaningful customer outcome reporting
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People & Culture
- Lead supplier management activity across UK Operations, by:
- Setting clear standards, priorities, and expectations
- Building and developing a strong supplier management capability with the right commercial, operational, and risk management discipline.
- Act as the senior escalation point for:
- Critical supplier issues
- Strategic supplier decisions
- Promote a culture of:
- Ownership
- Collaboration
- Continuous improvement
- Sound risk management—aligned with FNZ values and control expectations.
Experience & Qualifications
Essential Requirements
- Proven experience in:
- Supplier management
- Vendor management
- Outsourcing
- Procurement
- Commercial operations
- Within a complex operational environment
- Strong understanding of:
- Supplier governance
- Service management
- Third-party risk
- Performance frameworks
- Experience overseeing outsourcing and intergroup arrangements, including:
- Governance requirements
- Capability and resource needs
- Track record of managing strategic suppliers and:
- Influencing senior stakeholders
- Operating across operational and corporate functions
- Strong commercial judgement, balancing:
- Service quality
- Resilience
- Cost
- Risk
- Experience in a regulated environment with:
- Strong governance and control expectations
- Strong analytical and problem-solving skills, with the ability to:
- Turn insights into action
- Strong communication and leadership skills, with credibility to:
- Operate effectively at senior level
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About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We recognised that the foundation already exists within the wealth management industry, but complexity holds firms back—so we created wealth’s growth platform to address this.
Our Platform
- A global, end-to-end wealth management platform that integrates:
- Modern technology
- Business and investment operations
- Operates within a regulated financial institution
- Empowers nearly 30 million people across all wealth segments to invest in their future
Our Impact
- Partners with the world’s leading financial institutions, managing over US$2.5 trillion in assets on platform (AoP).
- Together with our clients, we drive inclusive growth by democratising access to wealth management solutions.
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