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About Hair Syrup
Hair Syrup is one of the UK's fastest-growing haircare brands. Founded in 2020, we went viral on TikTok, featured on BBC's Dragons' Den, and have sold over a million bottles of our results-driven, natural pre-wash hair oil treatments. Everything is made in Britain and shipped from our own warehouse in Pembrokeshire, West Wales. We are scaling fast across direct-to-consumer, wholesale and internationally, and building the team to take us there.
The Role
We are looking for an experienced, hands-on Head of Supply Chain to take full ownership of our end-to-end supply chain as we scale across direct-to-consumer, wholesale and into the US. This is a pivotal role. You will bring stock, demand and fulfilment under proper control, lead the implementation of a new ERP system, and build the foundations and small team to support our next phase of growth. The role splits between strategy and execution, with a real necessity for someone willing to roll their sleeves up and get in the detail.
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What You Will Do
- Own the operational plan (S&OP): stock levels, order timing and shipment timings.
- Lead demand planning and forecasting across warehouses and territories, including a new US warehouse.
- Manage procurement and suppliers: lead times, terms and reliability.
- Own inventory management: availability, avoiding stockouts and overstock, and the working capital tied up in stock.
- Oversee wholesale fulfilment and purchase-order processing to major retail partners, including EDI order flow, the warehouse and 3PL.
- Lead the implementation of a new ERP and forecasting system.
- Provide clean inventory and cost data to support margin and profitability decisions.
What You Will Bring
- Proven supply chain leadership experience in a fast-moving consumer brand (beauty, FMCG or similar).
- Strong demand planning, inventory and procurement expertise.
- Experience of wholesale and retail fulfilment (EDI and 3PL), and ideally international or US operations.
- ERP implementation experience.
- A hands-on, operator mindset: comfortable in the detail and building process from the ground up.
- Excellent analytical skills and commercial awareness.
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The Details
Remote-first, with regular travel to our Pembrokeshire warehouse (roughly weekly for the first three months, then around twice a month).
Why Join
This is a rare chance to own and shape a critical function at a scaling, award-winning British brand, with the autonomy to build it your way and real impact on our next stage of growth. We hire on work ethic, intelligence and common sense, and love people who take ownership and get things done.
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