Marks and Spencer
Head of Tech Transformation & Change
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About the Role
We're looking for a strategic technology transformation leader to shape and deliver the Digital & Technology (D&T) transformation agenda at M&S. Reporting to the Chief Technology Operations Officer, you'll lead large-scale change across our technology landscape, operating model and ways of working, helping teams adopt new approaches and maximise value from technology investments.
You'll work with senior leaders across M&S to turn strategy into measurable outcomes, driving transformation that supports growth, innovation, resilience and great colleague and customer experiences.
What's in it for you?
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special:
- After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
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What you'll do
- Lead and deliver the multi-year D&T transformation strategy, roadmap and portfolio of programmes, ensuring alignment with M&S business goals.
- Evolve the technology operating model, governance and performance frameworks to improve effectiveness, simplify processes and realise value from investment.
- Oversee transformation governance, delivery and measurement, tracking progress, outcomes and business impact across D&T.
- Lead change management and engagement activity, helping colleagues adopt new technologies, ways of working and organisational practices.
- Build strong relationships across executive leadership, business stakeholders and technology teams, developing a high-performing team and driving alignment on transformation priorities.
Who you are
- Experienced in leading large, complex technology transformation programmes across multiple teams, functions and stakeholder groups.
- Skilled in transformation leadership, change management, portfolio governance and value realisation.
- An effective communicator who can build credibility, influence decisions and engage stakeholders at all levels, including senior executives.
- Able to simplify complexity, improve operating models and drive meaningful organisational change.
- Collaborative, curious and outcome-focused, with a passion for delivering technology-enabled business transformation.
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Everyone's welcome
We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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