EMCOR UK
Head of Technical Services
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Head of Technical Services – Defence Sector (Aldermaston)
Role Overview
- Location: Aldermaston
- Salary: Competitive + Car Allowance
- Hours: Monday – Friday; 40-hour week
- Benefits:
- Private Medical
- 25 days holiday + Holiday Buy Scheme (up to 5 days)
- Discount Shopping
- Gym membership
- Days Out discounts
- Extensive Learning & Development opportunities, including progression routes
At EMCOR UK, part of OCS, we specialise in facilities management for the Defence sector, blending engineering expertise with innovative technology to support critical missions.
Our commitment lies in putting people at the heart of all we do, collaborating closely with Defence customers to align services with their priorities—from high-level estate strategies to the day-to-day delivery of secure, reliable operations.
Working within the Defence sector offers long-term stability and the chance to build a lasting career. Defence contracts tend to be long-standing, providing job security, consistent work, and opportunities to develop deep expertise in high-profile environments.
Our mission? Ensuring Defence infrastructure remains resilient, compliant, and operationally effective.
Through our One Data World platform, we leverage secure, data-driven insights to optimise performance, manage critical assets proactively, and adapt services to evolving needs—enhancing the experience for personnel on-site.
EMCOR UK simplifies complex facilities management, allowing Defence organisations to focus on their core mission while ensuring their infrastructure operates flawlessly.
Job Purpose
The Head of Technical Services leads the delivery of technical support and service excellence across maintenance, ensuring:
- Safe, compliant, and efficient operations
- Driving performance, reliability, and continuous improvement
- Maintaining strong client relationships
- Supporting strategic business objectives
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What You’ll Do
Technical Leadership & Strategy
- Apply technical leadership in:
- Maintenance strategy
- Root Cause Analysis (RCA) & investigations
- Recruitment & technical planning
- Ensure the cost-centre P&L is managed in full alignment with the finance team
Client Collaboration & Compliance
- Provide technical consultancy to the Account Director and deputise where required
- Lead the account compliance programme
- Adapt and drive operational efficiencies to enhance effectiveness
Technical Interface & Implementation
- Offer expert advice on new buildings/assets and serve as the key interface for:
- Projects
- Asset Management
- New building/asset handovers
- Conduct gap analysis & risk register management for technical risks
- Support during new build/asset handover phases
- Report risks to the customer as appropriate
Financial & Reporting Responsibilities
- Supply cost-centre updates and financial reports
- Assure P&L management within budget
Leadership & Client Engagement
- Chair/represent EMCOR-led technical and management meetings as required
- Promote EMCOR UK’s brand while maintaining strong stakeholder relationships
- Clients
- Suppliers
- External partners
- Ensure consistent, satisfactory performance
- Integrate client feedback mechanisms to track and address concerns
Strategic Value Delivery
- Provide actionable value propositions to improve clients’ engineering/maintenance & asset base through industry best practices
- Meet all contract deliverables in compliance with end-to-end processes
Who You’ll Be
Essential Requirements
- Chartered Engineering status (or equivalent qualification)
- Member of a professional body (e.g., IET)
- Senior engineering operations experience, ideally within regulated, manufacturing, and high-security environments
- Well-versed in quality management systems (high procedural, technical, and HSE compliance expertise)
- Deep knowledge of UK outsourced facilities services, including:
- Hard FM (Facilities Management)
- Complex project delivery (e.g., M&E, building & civils)
- Proven leadership in:
- Directing and developing multi-disciplined engineering teams in regulated, high-pressure environments
- Leading transformational change (new methods/working practices)
- Inspiring teams to embrace innovation and cultural shifts
- Strong relationship-building skills with key customers to foster long-term engagement and profitable partnerships
- Familiarity with Asset Management Strategy & ISO 55000 best practices
- Experience with:
- CMMS/CAFM systems (Computerized Maintenance Management Systems & Computer-Aided Facilities Management)
- Maintenance planning, scheduling & risk mitigation
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Key Technical Skills
- Proficient in:
- Microsoft Office Suite (Word, Excel, Project, PowerPoint)
- Visio
Preferred (Beneficial) Qualities
- Prior experience or education in Key Account Management
Benefits at EMCOR UK
- Industry-leading maternity & paternity policies
- Refer-a-friend scheme (earn £500 per successful referral)
- GEMS internal recognition scheme (vouchers for Amazon, retail, and dining)
- Extensive learning and development (with career progression opportunities)
- Discounts & perks:
- Shopping
- Gym
- Mobile plans
- Family activities
- Insurance
- Dining experiences
- Car leasing & breakdown cover
- Bike-to-Work Scheme
- Health cash plan:
- Optical benefits
- Physiotherapy support
- Health & wellbeing assessments
- Dental scheme
- Employee Assistance Programme
- Life Assurance benefits
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