EMCOR UK
Head of Technical Services
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Role Overview
Location: Aldermaston
Salary: Competitive + Car Allowance
Hours: Monday - Friday; 40 hr week.
Benefits: Private Medical, 25 days holiday + Holiday Buy Scheme - up to 5 days, Discount Shopping, Gym, Days Out, Extensive Learning & Development opportunities - including opportunities for progression.
At EMCOR UK part of OCS, we deliver facilities management for the Defence sector by combining our engineering heritage with advanced innovation to support mission critical environments. We put people at the heart of everything we do, working closely with Defence customers to understand their needs, from strategic estate priorities to the safe, reliable delivery of day-to-day services across secure sites.
For our people, working in Defence offers long term stability and the opportunity to build a meaningful, lasting career. Defence contracts are typically longstanding, providing job security, continuity of work, and the chance to develop deep expertise within complex, high profile environments.
Our purpose is to ensure Defence infrastructure remains resilient, compliant, and ready to support operational effectiveness.
Through our One Data World platform, we use secure, data-driven insights to optimise performance, proactively manage critical assets, and adapt services to evolving operational demands, while enhancing the experience of personnel on-site.
By taking on the complexity of facilities management, EMCOR UK enables Defence organisations to stay focused on their core mission, while we ensure the infrastructure behind it performs without compromise.
Job Purpose
The Head of Technical Services is responsible for leading the delivery of technical support and service excellence across the maintenance on the account. The role ensures the safe, compliant, and efficient operation of all technical services, driving performance, reliability, and continuous improvement while maintaining strong client relationships and supporting the achievement of strategic business objective
About The Role
What you'll do:
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- Be the technical lead for maintenance strategy, advice and delivery as well as RCA/Investigations, recruitment and technical planning
- Manage in full the cost centre P&L aspects alongside the finance team
- Provide technical consultancy as required by the Account Director and deputise for Account Director where required
- Lead on the delivery of the account compliance programme.
- Lead and direct operational efficiencies that will enhance operational effectiveness.
- Provide technical advice on new buildings/assets and act as the Interface with projects, Asset Management and Operations for new building / asset handover. Manage the gap analysis and Risk Register for technical risks (including reporting of and transfer to Customer where appropriate).
- Provide cost centre updates, financial reports and ad-hoc report requirements as required by the Account Director.
- Contribute, support and Chair, when required, EMCOR led technical and management meetings.
- Actively and positively promote the image of EMCOR UK at all times and to maintain good working relationships with clients, suppliers and other external parties.
- Ensure that performance is consistent and satisfactory.
- Establish a consistently positive working relationship with all clients and end users.
- Ensure an effective feedback mechanism is in place to allow clients feedback to be monitored and actions logged and closed out.
- Provide appropriate challenge and improvement to the customer through value propositions.
- Be the intelligent supplier for the customer to improve their engineering/maintenance and asset base by bringing in EMCOR UK industry best available practices.
- Deliver your service in compliance with your allocated budget and manage the P&L for the cost centre.
- Satisfy all contract deliverables.
- Ensure compliance with all relevant end to end processes applicable to the role.
Who You'll Be
- Chartered Engineering status and holding an engineering degree or equivalent qualification and a member of a relevant professional body e.g. IET.
- A proven successful record of accomplishment working at Senior Engineering Operations Level, ideally gained within a regulated, manufacturing and high security environment.
- Experience of working with quality management systems with a high degree of procedural, technical and HSE compliance.
- A thorough knowledge of outsourced facilities services within the UK, including hard FM service lines and directly delivered complex projects including M&E, building and civils activities.
- An effective and progressive leader with experience of directing and developing multi-disciplined engineering teams in highly regulated and demanding environments.
- An experienced leader of change with the ability to lead and direct others towards acceptance of new business ideas, methods and working practices. A clear understanding of transformational leadership and an ability to change culture and behaviours.
- Ability and experience in developing strong relationships with key customers to support account development and long-term sustainable and profitable tenure.
- Understanding of Asset Management Strategy and ISO 55000 series best practice.
- Experience in working with CMMS/CAFM systems, maintenance planning, scheduling and mitigation Management.
- IT Literate including Word, Excel, Project, PowerPoint and Visio.
- Key account management experience/education would be beneficial.
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EMCOR UK Benefits
- Industry leading maternity & paternity policies
- Refer a friend scheme – worth £500 per referral
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive learning & development opportunities, including opportunities for progression
- Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
- Bike To Work Scheme
- Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
- Dental scheme
- Access to health assessments
- Employee Assistance Programme
- Life Assurance
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