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About Us
We’re a fast-growing, £10 million-a-year business serving the body modification industry — supplying jewellery and tattoo products B2B, and running our own direct-to-consumer piercing studios. We’re not a corporate machine. We’re a tight, values-led team that cares about doing things properly, looking after our customers, and backing each other up.
We’re now scaling into Europe, and we need a Head of Tech to build and lead the technology that will take us there.
Our Culture
We hire for attitude first, skill second. Our team is built on:
- Honesty and integrity — say what you mean, do what you say
- Humility — no egos, no “that’s not my job”
- Team focused — we win and fix problems together
- Customer first — every decision starts with “what’s best for the customer?”
- Above and beyond — we don’t clock-watch or do the bare minimum
- Attention to detail — the small things matter, especially in this industry
- Hard work — we’re building something, and that takes graft
If those don’t sound like you, this role won’t be a fit — and that’s fine. If they do, keep reading.
The Role
As Head of Tech, you’ll own the technology strategy and delivery across our B2B platform, D2C e-commerce, in-studio systems, and internal operations. You’ll be the technical leader for a business that’s already trading at scale and is about to get bigger as we expand across Europe.
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This is a hands-on leadership role — you’ll set direction, but you won’t be too far removed from the detail to get stuck in when it matters.
What You’ll Do
- Own our technology roadmap across B2B and D2C platforms, integrations, and internal tools
- Lead, mentor, and grow a small but capable tech team
- Ensure our systems (e-commerce, stock/inventory, studio booking, EPOS, reporting) are reliable, scalable, and fit for multi-country operations
- Lead the technical groundwork for European expansion — currency, tax, localisation, logistics integrations, compliance
- Work closely with the leadership team to translate commercial priorities into technical delivery
- Own vendor and platform decisions, balancing cost, reliability, and speed
- Build systems and processes that support rapid, sustainable growth without breaking under pressure
- Champion data security, uptime, and operational resilience across every customer-facing and internal system
What You’ll Bring
- Proven experience leading technology for a multi-channel or e-commerce business (B2B and/or D2C)
- Experience scaling systems through periods of significant growth
- A track record of shipping — not just planning
- Comfortable operating at both strategic and hands-on levels
- Experience with international/European expansion is a strong plus
- Genuine attention to detail — we notice the difference between “good enough” and “right”
- Strong communication skills; you can explain technical decisions to non-technical stakeholders
- A humble, team-first attitude — you’re here to build something with us, not for the title
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Nice to Have
- Experience in retail, jewellery, fashion, or a regulated/health-adjacent industry (e.g. piercing, tattoo, medical)
- Experience with EPOS, inventory management, and booking systems for physical locations
- Familiarity with marketplace or concession trading (e.g. department store partnerships)
What We Offer
- The chance to shape the tech function of a business at a genuine inflection point
- Direct access to and influence with the leadership team
- A culture where hard work and honesty are noticed and valued
- Real ownership — not just a seat at the table, but a hand in building it.
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Jessica, London
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