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Head of Technology at Finisterre
About Finisterre
Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way.
Whether based at our cliff-top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.
Perched a few hundred metres from the crashing Atlantic, our HQ at St. Agnes’ Wheap Kitty Workshops is at the heart of our brand. Here we stay true to our original design ethos of functionality and sustainability, brought to life in an understated style and identity, always remaining committed to product, environment, and people.
As we enter the next exciting stage of global growth, we are on the lookout for talented individuals to join our crew. So, if you are as passionate about the ocean as we are and want to be part of a truly authentic, purpose-led brand—and share our vision to create exceptional products in a responsible way—then we would love to hear from you.
About The Role
We have a great opportunity for a highly skilled and experienced technology leader to join our growing, purpose-led brand. The Head of Technology owns the technology strategy and roadmap for Finisterre, translating commercial and operational priorities into a coherent plan for systems, data, infrastructure, and IT. This is an exciting, hands-on leadership role with broad accountability, spanning ERP, integrations, data, cybersecurity, end-user IT, and other business platforms.
Key Responsibilities
Strategy & Architecture
- Define and own the technology roadmap, setting integration standards and the architectural framework within which our systems operate—NetSuite, Shopify, middleware, 3PL, BI tooling, and other platforms across the business.
- Provide input on the selection, evaluation, and implementation of future technology, ensuring new systems are fit for purpose and integrate coherently with the existing stack.
- Lead the build of our data infrastructure, including data warehouse, pipelines, and reporting layer, partnering with Finance, Commercial, Product, Marketing, and Operations to ensure output is trusted and used effectively.
- Create and maintain a company-wide data governance strategy.
- Stay ahead of the rapidly evolving technology landscape, identifying and evaluating emerging tools and trends (with particular focus on AI and automation) that could improve efficiency, decision-making, and customer experience across Finisterre’s operations.
- Lead Finisterre’s approach to AI by identifying opportunities for meaningful improvement, evaluating tools, setting governance guardrails, and ensuring adoption aligns with our B Corp values in a pragmatic and ethical way.
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Systems & Operations
- Own the ongoing development and optimisation of NetSuite, managing the ERP partner relationship to drive performance and improve data quality.
- Manage the outsourced IT provider relationship, ensuring the workplace is properly set up, maintained, and protected, covering areas like end-user computing, devices, network connectivity, identity and access management, and employee onboarding/offboarding across all Finisterre sites.
- Lead all technology projects end-to-end, from scoping and solution design through to implementation and embedding. Ensure solutions are evaluated for operational viability, commercial soundness, and effective adoption across the business.
- Monitor system performance and recommend improvements to enhance the technology infrastructure.
Security, Compliance & Governance
- Take ownership of cybersecurity and data protection as single accountability, maintaining GDPR compliance, overseeing the Data Protection Officer (DPO) relationship, and leading our cyber posture.
- Maintain the technology risk register, embed necessary controls (change management, access reviews, incident reporting), and ensure they do not slow business operations.
Partners & Budget
- Manage all external technology partners, from the daily IT provider to ERP, middleware, and platform vendors, holding them to clear Service Level Agreements (SLAs) and ensuring delivery standards are met, while streamlining where the business justifies it.
- Lead the Technology & IT budget, providing the Chief Financial Officer (CFO) with clear forecasts, cost transparency, and ROI visibility.
Team
- Build and lead a small, high-performing technology team (currently two Technology Assistants), mentoring and adding in-house capability while keeping operations agile and scaled appropriately for business growth.
- Collaborate closely with leaders across the business to understand operational challenges, acting as a trusted advisor on systems, data, and process optimization.
What You’ll Bring to Finisterre
- Significant experience in a technology role, preferably within a multi-channel, consumer-orientated, or e-commerce business.
- Demonstrated broad technical expertise, offering the ability to challenge partners while maintaining independent judgment to know when “good enough” is acceptable.
- Practical knowledge of AI—understanding its capabilities and limitations, evaluating tools critically, and guiding the business toward responsible adoption.
- A confident communicator with strong interpersonal skills, capable of listening, synthesising perspectives, and constructively challenging those with critical stakeholders, earning trust through credibility rather than authority alone.
- Hands-on ERP experience; NetSuite and Shopify knowledge is required.
- A track record of building data infrastructure and effective use of Business Intelligence (BI).
- Solid grasp of cybersecurity and GDPR compliance.
- Experience in managing outsourced partners, from negotiating SLAs to running tenders, ensuring vendors meet expectations.
- Sharply commercially and operationally minded, balancing technology decisions with practical usability—prioritising solutions that simplify daily work and avoid unnecessary complexity.
- An entrepreneurial, hands-on approach, thriving in a lean operation and taking ownership of challenges.
- Alignment with Finisterre’s values as a B Corp, ensuring sustainability and ethics guide vendor and architecture decisions.
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Note: The successful candidate must have UK work authorization by the start of employment. Finisterre is prohibited from sponsoring overseas workers.
What You’ll Receive from Finisterre
We’re offering a full-time, permanent contract for a role based either at our headquarters in Wheal Kitty, St. Agnes, Cornwall, or remote.
Our investment in you includes a competitive salary, tailored based on your skills and experience. But at Finisterre, it’s more than just a job—it’s an opportunity to grow, build yourself within a dynamic, fast-growing B Corp-certified brand, with an environment and culture aligned to a great purpose.
You will have the chance to:
- Collaborate with a diverse community of colleagues who share Finisterre’s mission.
- Work in a supportive organisation while contributing to a culture of real impact.
In exchange, Finisterre takes considerable care of its people through:
Workplace Initiatives:
- 25 days of holiday annually, plus up to 8 UK bank holidays (pro-rated for part-time roles).
- Additional holiday for length of service.
- One birthday day off.
- Up to 3 paid volunteering days, supported to give back to communities and causes.
- A discretionary company bonus scheme, based on performance.
- Pension scheme with Nest.
- 60% product discount for personal and friend/gift use (with a 30% Friends & Family discount).
- Enhanced family leave policies, supporting parenting and family development.
- Life assurance including access to the employee assistance program, virtual GP services, digital gym memberships, and wide-ranging wellness perks.
Wellbeing & Reward:
- Counselling services, cycle-to-work scheme, eye tests, and wellbeing activities supported.
- Regular company and team social events.
- Benefits from the wider B Corp community, supplemented by discounts and experiences.
Development & Personal Growth:
- Access to our free online Learning Library and company-wide training sessions.
- A commitment to fostering continuous learning feasibility within the organisation.
Unique Finisterre Benefits:
- A mandatory hour each Tuesday to be in or by the sea, followed by a company-wide “Sea Tuesday” meeting.
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